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Skills

  • Cross-functional team collaboration
  • Microsoft Exchange
  • Team building
  • Network security
  • Problem resolution
  • Backup and Restore Protocol Automation
  • Storage virtualization
  • Communications
  • Automation Tools (e.g., Ansible, Puppet, Chef)
  • Regulatory compliance

Work Experiences

  • Configured transition of ServiceNow.
  • Collaborated with architects on system design discussions to align configuration management processes with QuickBooks's strategic goals.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Administered CMDB workflows for HubSpot.
  • Aligned processes to configuration best practices.
  • Managed and monitored all installed systems for the highest level of availability.
  • Administered configuration management database (CMDB) workflows for SAP, reducing incident resolution time by 28%.
  • Internal and external clients received 2nd and 3rd level technical support and troubleshooting from me.
  • Achieved Outstanding Service Award for developing a robust configuration management system.

Summaries

  • Achieved server standardization across 8 systems.
  • Achieved seamless process transitions.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved 45% fewer defects post-deployment.
  • Developed a comprehensive documentation repository.
  • Costs were consistently reduced while profits were increased.
  • Configuration Management Engineer with a solid track record.
  • 9 years of experience managing CMDB workflows.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Deployed and managed automated monitoring tools for configuration tracking, leading to a 71% improvement in proactive issue detection and resolution.
  • Standardized configuration naming conventions and file structures across multiple projects, reducing configuration conflicts by 56%.
  • Led workshops on system usage, increasing team proficiency and reducing post-deployment troubleshooting time by 71%.
  • Partnered with cross-functional teams to resolve configuration challenges, resulting in the successful deployment of over 17 critical releases within stringent deadlines.
  • Managed version control for all critical configuration files, ensuring 79% successful rollback during recovery simulations.
  • Coordinated with development and operations teams to align configuration baselines, resulting in 46% successful integration of new features into existing systems.
  • Reduced deployment errors by 32% through the creation and enforcement of a standardized configuration review process.
  • Led a 16-person team in the migration of Salesforce configurations to the cloud, boosting infrastructure scalability while reducing costs by 82%.
  • Optimized hardware and software asset management via a configuration management database (CMDB) in Workday, leading to savings of 3 annually.
  • Used system to automate system rollbacks, improving disaster recovery time by 67% after critical system failures.

Affiliations

  • Jaycees
  • International Conference on Configuration Management
  • Association for Configuration and Data Management (ACDM)
  • North American Industry Classification System (NAICS) Coding Group
  • American Marketing Association
  • The IT Service Management Forum (itSMF USA)
  • National Society of Professional Engineers (NSPE)
  • American Society of Safety Professionals
  • Lions Club
  • Certified ITIL Practitioner

Certifications

  • Certified Cloud Security Professional (CCSP)
  • CompTIA A+ Technician
  • Cisco Certified DevNet Professional
  • DevOps Foundation Certification from DevOps Institute
  • Red Hat Certified Engineer (RHCE)
  • Amazon Web Services (AWS) Certified DevOps Engineer
  • Ansible Automation Professional Course by Red Hat
  • Agile Certified Practitioner (ACP) by PMI
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Oracle Cloud Infrastructure (OCI) Architect Associate

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