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Skills

  • SonicWall
  • Team management
  • Firewalls
  • Organization
  • Configuration Item Lifecycle Management
  • Microsoft Exchange
  • Regulatory compliance
  • Collaboration with DevOps teams
  • Automated deployment strategies
  • Relationship development

Work Experiences

  • Created and maintained a network infrastructure that included Windows, Linux, and virtualization.
  • Aligned processes to configuration best practices.
  • Administered CMDB workflows for HubSpot.
  • Achieved Outstanding Service Award for developing a robust configuration management system.
  • Oversaw the delivery of system project by metric team, which resulted in system.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with architects on system design discussions.
  • Achieved 24/7 system oversight.
  • Achieved 100% on-time delivery.
  • Configured transition of ServiceNow.

Summaries

  • Demonstrated success in configuration item lifecycle management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Configuration Management Engineer skilled in real-time monitoring tools and CI/CD pipelines. Improved build speed by 26% and deployment frequency, enhancing the team’s ability to deliver quickly and consistently.
  • Configuration Management Engineer adept at implementing change management processes and incident reduction strategies. Achieved a 85% reduction in downtime and faster incident resolution.
  • Deployed automation solutions.
  • Achieved seamless process transitions.
  • Accomplished Configuration Management Engineer.
  • Achieved 50% faster incident identification.
  • Configuration Management Engineer with a solid track record.
  • Achieved rapid enhancements to delivery timelines by 16%.

Accomplishments

  • Played a key role in implementing a scalable configuration management strategy for a HubSpot, ensuring consistent and secure deployments across 15 global locations.
  • Collaborated with operations teams to implement incident management processes connected to configuration changes, reducing time-to-resolution for related incidents by 52%.
  • Developed templates and guidelines for version control and configuration management processes, reducing configuration discrepancies by 72% across all environments.
  • Reduced change failure rate during production deployments by 83% by implementing a rigorous configuration validation process before deployment.
  • Ensured compatibility of configuration changes across 7 environments through robust pre-deployment testing, reducing rollback occurrences by 15%.
  • Led a 16-person team in the migration of Salesforce configurations to the cloud, boosting infrastructure scalability while reducing costs by 82%.
  • Optimized hardware and software asset management via a configuration management database (CMDB) in Workday, leading to savings of 3 annually.
  • Implemented a continuous integration and delivery (CI/CD) pipeline, reducing configuration drift in production environments by 72% and improving deployment success rate.
  • Standardized cloud-based configuration management procedures across program environments, ensuring compliance with both industry and internal benchmarks.
  • Proactively identified and fixed configuration discrepancies using HubSpot, improving environment stability and uptime by 55%.

Affiliations

  • The IT Service Management Forum (itSMF USA)
  • GitHub Developer Program
  • Association for Configuration and Data Management (ACDM)
  • Society of Human Resource Management
  • North American Industry Classification System (NAICS) Coding Group
  • Association for Supply Chain Management (APICS)
  • Puppet User Group - Columbus
  • Information Systems Audit and Control Association (ISACA)
  • Chef User Group - Denver
  • Freemason

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Puppet Certified Professional by Puppetlabs
  • Microsoft Certified: Azure Administrator Associate
  • HashiCorp Terraform Associate Certification
  • SAFe DevOps Practitioner Certification
  • CompTIA A+ Technician
  • Cisco Certified DevNet Professional
  • CompTIA Network+
  • Linux Foundation Certified System Administrator (LFCS)

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