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Skills

  • Test and quiz creation
  • Language retention improvement
  • Customer service
  • Client satisfaction analysis
  • Process improvement
  • Business English training
  • Problem resolution
  • Team building
  • English for specific purposes (ESP)
  • Custom lesson planning

Work Experiences

  • Coached senior executives on English presentation skills.
  • Helped students gain a better understanding of texts by leading in-depth discussions and assigning exploratory essays to help students articulate their knowledge.
  • Boosted online course completion rates by 21%.
  • Applied across all levels of language proficiency.
  • Analyzed course data.
  • Looked for industry trends on social media and through online sources.
  • Compiled a comprehensive list of resources to assist students in expanding their learning beyond the classroom and delving deeper into topics of interest.
  • Found the best curricula and created lesson plans to ensure that each course covered all of the required material.
  • Achieved results over a 10-week period.
  • Devised and carried out a variety of daily assignments in order to prepare 3 students for their final exam.

Summaries

  • Collaborative English Trainer.
  • Coached senior executives in effective client presentations, contributing to a 46% increase in business engagement and client satisfaction.
  • Contributed to a 37% increase in business engagement.
  • English Trainer with 4 years of successful quality assurance and budget management experience.
  • Clear understanding of strategic planning and vendor management as well as cross-functional collaboration training.
  • Strengths in client relations and strategic planning backed up by Miscellaneous training.
  • Created a supportive learning environment.
  • Coached senior executives in effective client presentations.
  • Creative in integrating real-world applications and multimedia tools to increase student engagement, resulting in a 16% annual improvement in learning outcomes.
  • Co-authored industry-recognized course materials.

Accomplishments

  • Regularly evaluated and updated training material based on participant feedback, resulting in overall participant satisfaction rates of 54%.
  • Developed podcast-style linguistic resource libraries featuring practical learning tips, increasing learner engagement by 78% in online platforms.
  • Implemented an online learning management system, improving tracking of student progress by 63% and reducing administrative errors.
  • Developed and conducted business communication workshops for Miscellaneous professionals, leading to a 53% boost in client satisfaction with project outcomes.
  • Facilitated cross-functional team training sessions, improving group collaboration and reducing miscommunication in project outcomes by 52% %.
  • Spearheaded a corporate language strategy revision for multinational clients, resulting in improved business rapport and a 60% reduction in communication errors.
  • Trained 7 professionals in effective communication strategies, contributing to faster project turnarounds and a 45% improvement in delivery time.
  • Co-authored corporate communication handbook for international divisions, resulting in consistent messaging and reduced communication delays.
  • Collaborated with team of 2 in the development of category.
  • Trained 11 professionals on email writing best practices, leading to a 58% improvement in response time and overall email professionalism.

Affiliations

  • Association of Educators in English Communication & Cultural Studies
  • Credentialed for English Pedagogy with ITIL from Cedar Works
  • Association for Supervisors and Curriculum Developers in Language Training
  • TESOL International Association
  • International Federation of Language Teacher Associations (FIPLV)
  • International Association of Administrative Professionals
  • International Academic English Forum (IAEF)
  • American Marketing Association
  • Project Management Institute
  • International Council of Nurses

Certifications

  • Advanced English Proficiency Certificate - Vantage
  • Certified TESL Canada Professional Standard Level 3 - TESL Canada
  • CELTA (Certificate in English Language Teaching to Adults) - Cambridge University
  • Certificate in Teaching Business English - International TEFL Academy
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Professional Educator's License in English as a Second Language - method
  • IELTS Trainer Certification - British Council
  • ServSafe
  • CompTIA A+ Technician

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