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Skills

  • Corporate language strategy consulting
  • Cohesive training programs development
  • Problem resolution
  • Communications
  • Curriculum development
  • Team building
  • Budgets
  • MS Office
  • Adult learning methodologies
  • Learning material innovation

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Compiled a comprehensive list of resources to assist students in expanding their learning beyond the classroom and delving deeper into topics of interest.
  • Co-authored course materials for a blended English learning program that raised student satisfaction scores by 6%.
  • Achieved results over 2015 in Portland.
  • Assisted students at Cedar Works in Columbus.
  • Looked for industry trends on social media and through online sources.
  • Created hands-on activities to immerse students in unfamiliar cultures.
  • Organized special excursions to local points of interest as well as longer study trips to help procedure-language students learn more.
  • Achieved results over a 10-week period.
  • Achieved a 64% increase in corporate team performance.

Summaries

  • Achieved a Outstanding Service Award for excellence in ESL instruction, particularly through innovative adult learning methodologies and interactive materials design.
  • Achieved a 2% boost in client satisfaction ratings.
  • Achieved a 52% annual improvement in learning outcomes.
  • English Trainer with 4 years of successful quality assurance and budget management experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at integrating multimedia resources into online learning programs.
  • Accomplished in reducing dropout rates.
  • Collaborative English Trainer skilled in team dynamics improvement and conflict resolution via advanced cross-cultural communication strategies.
  • Achieved a President's Club for excellence in ESL instruction.

Accomplishments

  • Achieved a 46% increase in internal communication efficiency through delivery of targeted English language training for multinational teams.
  • Trained 7 professionals in effective communication strategies, contributing to faster project turnarounds and a 45% improvement in delivery time.
  • Regularly evaluated and updated training material based on participant feedback, resulting in overall participant satisfaction rates of 54%.
  • Documented and resolved category which led to process.
  • Led English language improvement programs to support new hires, reducing onboarding communication issues by 47%.
  • Delivered virtual training sessions for multinational English learners with a 71% increase in course completion and certification rates.
  • Tailored business negotiation training for 15 professionals, achieving a 85% improvement in successful project negotiations post-training.
  • Created and oversaw custom ESL programs for non-native speakers that resulted in a 81% increase in participant engagement.
  • Provided language mentoring to 8 international employees, improving their presentation skills and confidence by 65%.
  • Facilitated cross-functional team training sessions, improving group collaboration and reducing miscommunication in project outcomes by 52% %.

Affiliations

  • International Society for Technology in Education (ISTE)
  • Lions Club
  • Certified Teaching English as a Foreign Language (TEFL) Instructor
  • Society of Human Resource Management
  • English-Speaking Union of the United States (ESU)
  • National Association for Bilingual Education (NABE)
  • Jaycees
  • American Medical Informatics Association
  • American Council on the Teaching of Foreign Languages (ACTFL)
  • Project Management Institute

Certifications

  • Trinity College London CertTESOL - Trinity College London
  • ServSafe
  • CELTA (Certificate in English Language Teaching to Adults) - Cambridge University
  • Advanced Certificate in Teaching Online - Oxford TEFL
  • Business English Certificate (BEC) category
  • Certified Professional English Language Trainer - Summit Group
  • Certificate in Workplace Language Training - Lakeside Partners
  • English for Specific Purposes (ESP) Certification - TESOL International
  • Google Certified Professional Cloud Architect
  • Certified TESL Canada Professional Standard Level 3 - TESL Canada

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