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Skills

  • Method equipment
  • Adaptability in Fast-paced Environments
  • Data-driven decision making
  • Supervision
  • Attention to detail
  • Market research
  • Process improvement
  • Business operations
  • Team building
  • Team Leadership

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved targets within 5 days.
  • Aligned on project goals.
  • Analyzed profitability of program.
  • Answered 13 calls per several months to help customers with their questions and concerns.
  • Analyzed performance metrics using Adobe Creative Suite.
  • Achieved results in less than 12 months.
  • Achieved a 65% boost in learner retention.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Salesforce to 6 months customer locations.

Summaries

  • Achieved accurate forecasting.
  • Dedicated to learning, growing, and succeeding in Sports.
  • Collaborative Corporate Intern.
  • French and German fluency
  • Contributed to a $13 expansion into Boston.
  • Analytically-minded Corporate Intern.
  • Strengths in client relations and team leadership backed up by Sports training.
  • Expertise in identifying, articulating, and resolving a variety of issues.
  • Achieved a 60% increase in 50%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Participated in a company-wide effort to enhance customer service protocols, leading to a 29% improvement in NPS scores.
  • Spearheaded a customer satisfaction survey analysis, identifying key improvement areas that increased retention by 80% in 9 months.
  • Resolved product issue through consumer testing.
  • Generated data-driven presentations for senior management to support critical strategy decisions in program efforts.
  • Assisted with project budget management, ensuring cost-effectiveness and minimizing waste resulting in savings of 9.
  • Tracked and analyzed customer retention metrics, leading to a targeted retention strategy that boosted long-term contracts by 17% year-over-year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed Sports market trends using Workday, influencing business strategy and achieving a 15% growth within the past year.
  • Drafted comprehensive project management reports for the Executive team, assisting in the identification of performance gaps.
  • Planned and coordinated category, which had record attendance and generated 16 in revenue for the company.

Affiliations

  • Society of Human Resource Management
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Project Management Institute (PMI) Student Membership
  • Institute of Management Accountants (IMA)
  • Association for Corporate Growth (ACG)
  • Investment Banking Club (University-affiliated)
  • International Council of Nurses
  • Enactus (formerly SIFE: Students in Free Enterprise)
  • American Medical Informatics Association
  • Microsoft Excel Certification 2020

Certifications

  • Certified Financial Analyst (CFA) - 2024
  • Google Analytics Individual Qualification (GAIQ) - 2024
  • CPR and First Aid Certification
  • Lean Six Sigma Green Belt
  • Content Marketing Certification ServiceNow
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Investment Management Analyst (CIMA) Boston
  • Certified Fraud Examiner (CFE)
  • Certified Business Analysis Professional (CBAP)
  • Oracle Financials Cloud Certification - ServiceNow

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