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Skills

  • Excellent customer service
  • Interpersonal skills
  • Conflict resolution
  • Service-oriented mindset
  • Territory Sales Experience
  • Fluent in German
  • Employee mentoring
  • Buffet setup and takedown
  • Staff supervision
  • Budgeting understanding

Work Experiences

  • Limited portion sizes and used garnishes to keep food costs down.
  • Create and maintain a catering menu that is in use.
  • Analyzed client feedback surveys post-event, implementing changes that led to an improvement in satisfaction ratings by 32% within several months.
  • Was in charge of 6 employees' payment collection and payroll.
  • Avoided fines through effective compliance.
  • Organized and managed food service training for employees to learn about team leadership, stakeholder engagement, and risk assessment.
  • Promoted catering packages that were the most profitable without sacrificing the needs of the clients.
  • Was in charge of the day-to-day operations of catering, including scheduling, ordering food, and event planning.
  • Consistently stayed within or under budget by 2.
  • Achieved Top Performer for excellence in event catering.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Committed to providing excellent customer service and maintaining a professional, approachable demeanor.
  • Using basic Japanese skills, build relationships with patrons and employees.
  • Quick problem solver with the ability to create detailed event plans.
  • For a smooth event outcome, exceptional attention to detail and high standards are required.
  • Exceptional budget management resulted in a savings of 15% in several months.
  • Commitment to the highest food safety standards as well as excellent customer service.
  • Catering Manager with 2 years of successful catering experience, specializing in method events and possessing exceptional budgeting and cost analysis skills.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Catering Manager with over 17 years of experience in customer service environments.

Accomplishments

  • Oversaw store renovation and expansion project, which increased revenue by 3%.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Managed inventory & supplier databases, reducing per-event food costs by an average of $16 annually without compromising quality.
  • Consistently held the position of best performing store in the region.
  • Coordinated the catering of procedure, managing a team of 2, improving client feedback scores by 30% for service quality and presentation.
  • Developed innovative recipes in collaboration with chefs, aligning with current food trends, which increased company bookings for themed events by 19%.
  • Developed comprehensive training programs for staff, resulting in a 39% increase in customer satisfaction ratings over a one year.
  • Designed & rolled out a food allergy awareness campaign among catering staff, decreasing related incident rates by 41% within three years.
  • Facilitated workflow improvements in collaboration with back-of-house staff, slashing food prep times by 21% and enhancing guest experience.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in program.

Affiliations

  • Society of Human Resource Management
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • National Association for Catering and Events (NACE)
  • Professional Convention Management Association (PCMA)
  • American Culinary Federation – Certified Culinarian (ACF)
  • Catering Management Certificate, Lakeside Partners – 2020
  • Events Industry Council (EIC)
  • International Association of Administrative Professionals
  • Hospitality Leadership Certification, 2023, Meridian

Certifications

  • OSHA: HACCP
  • Food Safety Modernization Act (FSMA) Compliance Training
  • Certified Protection Officer (CPO)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Professional Catering Executive (CPCE)
  • Certified Foodservice Purchasing Manager (CFPM)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • CompTIA Network+

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