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Skills

  • Recruitment
  • Purchasing stock
  • Wine pairings
  • Caterease proficiency
  • Cleanliness
  • Buffet setup and takedown
  • Employee mentoring
  • Equipment operation and maintenance
  • Computer literate
  • Meat slicing expertise

Work Experiences

  • Collaborated with marketing teams.
  • Met with clients to discuss their objectives and put together quotes for overall catering costs.
  • Was in charge of 6 employees' payment collection and payroll.
  • Collaborated with chefs to create visually-appealing and balanced menus for occasions ranging from casual lunches to formal gala dinners.
  • Consistently stayed within or under budget by 2.
  • Both permanent and temporary employees were hired and trained by me.
  • Collaborated with high-profile clients to plan and deliver their large-scale events, customizing every detail to their brand and personal preferences.
  • Applied lean management techniques.
  • Applied Lean Management techniques to optimize food prep processes, reducing event prep times by 40% % without affecting quality.
  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.

Summaries

  • Catering Manager with 16 years of successful performance reporting and strategic planning experience.
  • Catering Manager with a strong work ethic, interpersonal skills, and experience in customer service.
  • Catering Manager with more than 3 years of experience in food service and progressive leadership.
  • Quick problem solver with the ability to create detailed event plans.
  • Exceptional at event planning and upselling, as well as listening to client needs.
  • Years of progressive leadership experience 18
  • Client needs are met while sales are driven, resulting in increased revenue.
  • Committed to providing excellent customer service and maintaining a professional, approachable demeanor.
  • 2 years of experience in the field, with a strong desire to see the company succeed.
  • Catering Manager with experience working in method restaurants and cafes who is goal-oriented.

Accomplishments

  • Integrating ServiceNow into food prep scheduling saved an estimated 49% of man-hours, enhancing productivity across all operational levels.
  • Optimized high-profile client event catering operations by refining timelines, delivering each event ahead of schedule by 19%.
  • Implemented allergy-friendly processes that ensured zero complaints at 16 events annually and improved client trust by 80%.
  • Designed & rolled out a food allergy awareness campaign among catering staff, decreasing related incident rates by 41% within three years.
  • Implemented real-time feedback systems at catered events, facilitating immediate course correction, which elevated attendee ratings by 32%.
  • Exceeded monthly sales targets by 41%, notably securing repeat business from high-profile corporate clients.
  • Overhauled the ordering process, resulting in a 35% reduction in stock shortage issues and improved event preparation efficiency.
  • Secured and maintained key vendor relationships that delivered 67% reduction in supply costs while maintaining exceptional food quality.
  • Documented and resolved program which led to procedure.
  • Recognized for outstanding customer service.

Affiliations

  • Hospitality Sales and Marketing Association International (HSMAI)
  • Meeting Professionals International (MPI)
  • International Live Events Association (ILEA)
  • Certified Wedding and Event Planner (CWEP)
  • Event Planners Association (EPA)
  • Events Industry Council (EIC)
  • Association for Computing Machinery
  • SafeStaff Food Manager Certification – 2023
  • National Association of Social Workers
  • Certified Meeting Professional (CMP)

Certifications

  • OSHA: HACCP
  • Safe Food Handling Certification by Brightline
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Inventory Management Best Practices Certificate by method
  • Cisco Certified Network Associate (CCNA)
  • Certified Food Manager by framework
  • Certified Event Planning Specialist (CEPS)
  • SHRM Certified Professional (SHRM-CP)
  • Food Allergy Awareness Certified by Summit Group

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