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Skills

  • Performance Monitoring & Feedback
  • CRM system proficiency (Asana)
  • Project organization
  • Customer service
  • Mental health support collaboration
  • Mentee Progress Assessment
  • Mindfulness and Stress Reduction Practices
  • Relationship development
  • Mentor Performance Evaluation
  • Category equipment

Work Experiences

  • Assisted social workers in developing, coordinating, and leading programs for people with standard and procedure concerns.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Collaborated with product on mentor recruitment strategies.
  • Oversaw the delivery of method project by framework team, which resulted in method.
  • Achieved a 44% success rate.
  • Built strong relationships with external partners, increasing referral rates by process and expanding mentor-mentee match reach.
  • Spoke with method and framework groups to increase community engagement and program outreach.
  • Assessed effectiveness of match support programs.
  • Achieved a 45% improvement in process efficiency.
  • Achieved a 54% increase in mentor participation.

Summaries

  • Achieved a 48% positive outcome rate.
  • Collaborated with mental health professionals to reduce participant anxiety in 5% of cases, ensuring mentee emotional well-being and fostering stronger connections.
  • Coached new mentors on best-practice engagement strategies.
  • Conflict resolution strategies.
  • Collaborated with mental health professionals.
  • Consistently achieved performance targets.
  • Consistently achieved measurable gains in mentor performance.
  • Adept in program development and continuous improvement, I spearheaded initiatives that increased mentor pool diversity by 15% in 2020.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Consistently achieved measurable gains in mentor performance, executing personalized action plans that resulted in 15% improvement in satisfaction metrics.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Redesigned onboarding materials to streamline mentor training, resulting in a 71% reduction in mentor onboarding time.
  • Customized action plans for at-risk mentor-mentee pairs, improving engagement and success rates by 19% over the past year.
  • Monitored mentor-mentee interactions weekly, addressing any discrepancies with proactive interventions, resulting in a 3% decrease in unresolved issues.
  • Collaborated with local schools and therapists to improve mentor outreach programs, driving participation up by 80% during 2016.
  • Coordinated volunteer outreach and recruitment, resulting in 7 new mentor sign-ups during two years.
  • Worked closely with volunteer mentors, resulting in successfully extending 59% more mentor-mentee partnerships past 11 months.
  • Developed a volunteer recognition program, achieving a 30% increase in mentor participation and 51% improvement in long-term retention.
  • Collaborated with the mental health team to provide anxiety reduction strategies to mentor-mentee pairs, reducing failure rates by 74% %.
  • Maintained comprehensive records in Tableau for 7+ mentor-mentee pairs, supporting Beacon Labs with accurate compliance reporting and analysis.

Affiliations

  • American Counseling Association (ACA)
  • International Council of Nurses
  • American Academy of Child and Adolescent Psychiatry (AACAP)
  • National Coalition for Foster Care and Youth Mentorship
  • Society for Community Research and Action (SCRA)
  • Association for Supply Chain Management (APICS)
  • Substance Abuse and Mental Health Services Administration (SAMHSA) – Mentor Outreach Programs
  • National Board for Certified Counselors (NBCC)
  • Association for Play Therapy (APT)
  • Society for the Advancement of Psychotherapy (APS)

Certifications

  • Certified Mentor Coach (CMC) - Brightline
  • Certified Public Accountant
  • Council for Professional Recognition’s Child Development Associate (CDA) - 2015
  • Google Certified Professional Cloud Architect
  • Coaching Youth Motivational Interviewing Certification - Chicago
  • CompTIA A+ Technician
  • Certified Support Counselor (CSC) - Cedar Works
  • Certified Professional Counselor (CPC) - Beacon Labs
  • ServSafe
  • Certified Behavioral Health Technician (CBHT) - system

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