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Skills

  • Empathy & Compassion
  • Problem-solving
  • Conflict resolution
  • Mentee Progress Assessment
  • Mentor Performance Evaluation
  • Behavioral interviewing techniques
  • Data-driven decision making
  • CRM system proficiency (Asana)
  • Active listening
  • First Aid/CPR

Work Experiences

  • Built strong relationships with external partners.
  • Analyzed Power BI data.
  • Collaborated with cross-functional teams.
  • 2020.
  • Achieved a 45% improvement in process efficiency.
  • Assessed mentor satisfaction through periodic surveys, using data analysis to drive a 83% increase in their retention rate.
  • Spoke with method and framework groups to increase community engagement and program outreach.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Built a mentor resource library with over 3 learning modules, leading to a more informed mentor cohort and quicker pair adjustments.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Collaborated across departments.
  • Adept at personalizing support plans, I have contributed to a 29% increase in mentee retention by deploying custom follow-up strategies.
  • Conducted regular progress assessments.
  • Strengths in workflow optimization and budget management backed up by Miscellaneous training.
  • Conflict resolution strategies.
  • Collaborated with mental health professionals to reduce participant anxiety in 5% of cases, ensuring mentee emotional well-being and fostering stronger connections.
  • Achieved 64% increase for mentees.
  • Achieved a 41% boost in matching alignment year-over-year.

Accomplishments

  • Documented and resolved standard which led to procedure.
  • Utilized Power BI to generate real-time reports on mentorship engagement metrics, improving data accessibility and interpretation for the management team.
  • Collaborated with local schools and therapists to improve mentor outreach programs, driving participation up by 80% during 2016.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Expertly managed volunteers by developing recognition initiatives, increasing mentor satisfaction and reducing drop-offs by 68% in 2019.
  • Maintained comprehensive records in Tableau for 7+ mentor-mentee pairs, supporting Beacon Labs with accurate compliance reporting and analysis.
  • Managed volunteer relationships, resulting in over 17 positive long-term mentor-mentee match extensions across matches spanning 2024.
  • Facilitated intervention for 3 at-risk mentor-mentee pairs, reducing potential program dropouts and improving outcomes.
  • Mentors guided by the support program resulted in a record-breaking 46% retention rate during 2019, surpassing organizational expectations.
  • Implemented a crisis intervention strategy for mentor-mentee conflicts, resolving 9 issues and improving program satisfaction by 77%.

Affiliations

  • National Coalition for Foster Care and Youth Mentorship
  • Association of Information Technology Professionals
  • International Mentoring Association (IMA)
  • Rotary International
  • American Counseling Association (ACA)
  • American Educational Research Association (AERA) - Mentoring Program Development
  • Association for Behavioral and Cognitive Therapies (ABCT)
  • National Board for Certified Counselors (NBCC)
  • Project Management Institute
  • National Alliance on Mental Illness (NAMI)

Certifications

  • Certified Volunteer Administrator (CVA) - initiative
  • Family Support Specialist Certification - Summit Group
  • CompTIA Network+
  • Certified Behavioral Health Technician (CBHT) - system
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Peer Specialist (CPS) - framework
  • Social Work Case Management Certification - procedure
  • SHRM Certified Professional (SHRM-CP)
  • Certified Case Manager (CCM) - Meridian

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