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Skills

  • Table setting
  • Product testing
  • Upselling techniques
  • Project management
  • Food and beverage pairings
  • Ordering procedures
  • Risk management processes and analysis
  • Inspection reviews
  • Special Event Coordination
  • Data analysis

Work Experiences

  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Managed food resources, memorized orders, and coordinated service in a 16-table restaurant.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 14 tables per shift.
  • Answered an average of 15 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved Innovation Award for excellence in customer service.
  • Set tables for customers, adhering to established preparation procedures in order to provide excellent service and encourage repeat business.

Summaries

  • With careful organization, he is an effective creator of service structures.
  • Offering extensive knowledge, a strong work ethic, and over 18 years of experience in the field.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Food Waiter is a multi-talented Food Waiter who is consistently rewarded for planning and operational improvements.
  • Committed team player with the ability to work on a flexible schedule.
  • Resolving conflicts and facilitating communication between customers, kitchen staff, and management are among her strengths.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Strengths in process improvement and cross-functional collaboration backed up by Food and Beverage training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Extremely skilled at prioritizing responsibilities in the face of changing deadlines.

Accomplishments

  • Consistently recognized as 'Employee of the Month' for 8 months, as a result of high customer satisfaction and teamwork.
  • Used wine pairing knowledge to promote sales, increasing overall revenue by 34% over the past year.
  • Worked closely with the kitchen to expedite dish preparations and reduce wait times, resulting in 53% improved table turnover.
  • Supported outdoor catering for high-profile events, managing orders for 18 guests with zero errors or delays.
  • Led waitstaff team of 18 employees during busy shifts, resulting in smoother workflow and fewer order errors.
  • Successfully coordinated room service and in-room dining requests for up to 5 guests at a time, ensuring consistent on-time delivery.
  • Assisted in the coordination of process, ensuring seamless service for 8 guests without compromising quality or timeliness.
  • Achieved President's Club for excellence in customer service based on both guest feedback and internal evaluations.
  • Took initiative to develop and implement standard operating procedures (SOPs) for shift responsibilities, reducing cross-shift confusion by 42%.
  • Streamlined table turnover process, reducing wait times by 10 minutes during high-volume dining periods.

Affiliations

  • Blue Collar Restaurant Workers Guild Member
  • Toastmasters
  • National Association of Social Workers
  • American Culinary Federation (ACF) Affiliate
  • Member, International Association of Hotel Services for the Underprivileged (IAHSU)
  • American Marketing Association
  • Catering and Events Management Certification (by system/Institution)
  • Certified Food and Beverage Executive (CFBE) by AHLEI
  • Affiliate, Council of Hotel and Restaurant Trainers (CHART)
  • National Waiters Association (NWA) Member

Certifications

  • Basic Food Hygiene Certification Chicago
  • Food and Beverage Management Certification – category
  • Certified Specialist of Wine (CSW) - procedure
  • Certified Public Accountant
  • Certified Restaurant Server – National Restaurant Association
  • ServSafe
  • Conflict Resolution and De-escalation Techniques Certification – category
  • SHRM Certified Professional (SHRM-CP)
  • Food Allergy Management Certification – Northwind
  • Microsoft Certified Systems Engineer (MCSE)

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