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Skills

  • Community program development
  • Data collection and analysis
  • Organization
  • Relationship development
  • Time management
  • Crisis & Emergency Communication
  • Complaint Resolution & De-escalation
  • Equipment & Chemical Usage Audits
  • Business Planning
  • Employee Engagement Initiatives

Work Experiences

  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Achieved zero code violations in 2023.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that initiative operations ran smoothly.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Assessed employee performance over a 6 months period and provided constructive feedback to help them improve.
  • Planned marketing initiatives and tapped into my referral network to promote business development.

Summaries

  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Optimize long-term success by effectively balancing targets with resources.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.

Accomplishments

  • Devised energy-efficient strategies that reduced water heating costs by $6 annually while maintaining pool temperature standards.
  • Implemented customer feedback automation which contributed to pool membership growth of 51% over three years.
  • Developed a risk assessment protocol for water-based activities, reducing accident rates by 51% over 18 months.
  • Developed monthly staff performance reviews, reducing staff turnover rates by 55% within three years.
  • Achieved compliance with all local, state, and federal safety regulations, passing 9 consecutive inspections without violation.
  • Energized offseason revenue by introducing family-centric poolside activities, generating an additional $18 in sales.
  • Created transparent signage and policy guides for pool guests, leading to a 59% reduction in patron safety infractions.
  • Coordinated a senior aqua-fitness program, growing attendance by 72% and bolstering the facility’s reputation within the local community.
  • Achieved a 79% increase in member satisfaction by introducing a personalized, member-focused check-in and locker system.
  • Implemented a crisis communication plan that helped mitigate guest concerns during unexpected facility closures, with over 35% positive feedback.

Affiliations

  • American Lifeguard Association (ALA)
  • World Waterpark Association (WWA)
  • National Drowning Prevention Alliance (NDPA)
  • International Association of Administrative Professionals
  • Lions Club
  • Council for the Model Aquatic Health Code (CMAHC)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • American Red Cross – Licensed Training Provider

Certifications

  • Certified Aquatic Director (AED) 2016
  • Basic Water Rescue and Safety (BSA) by Meridian
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Life Safety Specialist (CLSS-HC) by Beacon Labs
  • Certified Pool Operator (CPO) by Cedar Works
  • Chemical Spill Response for Aquatic Professionals 2024
  • Waterpark Maintenance Technician Certification 2018

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