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Skills

  • Emergency preparedness and response
  • Data accuracy improvement
  • Performance evaluation
  • Dietary program customization
  • Insurance billing
  • Team leadership and supervision
  • Operational improvement
  • Customer service
  • Achieving zero inspection violations
  • Process improvement

Work Experiences

  • Devised work schedules in order to provide excellent customer service while also maintaining employee satisfaction.
  • Learned data analysis and strategic planning to help with office needs.
  • Employees were trained in proper operational procedures, and company policies and regulations were shared.
  • Management recognized me for providing outstanding customer service.
  • Conducted quarterly care review meetings.
  • Contributed to a cohesive and productive environment.
  • Developed a reputation for punctuality and hard work.
  • Saved money by developing functional solutions to standard problems.
  • Coordinated care plans for 15 residents.
  • Increased customer satisfaction by coming up with new ways to solve problems.

Summaries

  • Strong technical skills and experience in stakeholder engagement.
  • Residential Care Manager is a hardworking and dependable Residential Care Manager who excels at budget management and strategic planning.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved 57% mobility improvement for long-term care residents.
  • Proficient in promoting program by leveraging stakeholder engagement and workflow optimization knowledge.
  • Achieved a 41% positive improvement in overall physical health.
  • Knowledge of QuickBooks in depth, as well as performance reporting and risk assessment abilities.
  • Award-winning Residential Care Manager recognized for enhancing staff performance and increasing resident safety through comprehensive evaluation systems.
  • Performance reporting Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Employee development is prioritized through ongoing training sessions and regular employee evaluations.

Accomplishments

  • Introduced a resident mobility program that achieved 79% increase in residents' physical independence over a 18 months period.
  • Reduced time to respond to critical resident needs by 21% by designing more effective shift handover protocols.
  • Revamped facility’s safety protocols, reducing workplace accidents by 65% over one year.
  • Awarded Six Sigma in recognition of outstanding leadership in managing healthcare delivery and improving resident quality of life.
  • Spearheaded development and integration of modern resident care technology that increased staff efficiency by 21%.
  • Improved staff productivity by 25% by incorporating technological advancements and automating manual tasks.
  • Led community outreach programs that improved resource accessibility for underrepresented residents, enhancing engagement by 37%.
  • Collaborated with external healthcare professionals to improve service integration, resulting in a 28% drop in care coordination issues.
  • Developed nutrition plans tailored to resident health conditions, reducing hospital readmissions related to malnutrition by 35%.
  • Increased family satisfaction ratings by 51% by implementing enhanced resident-family communication channels.

Affiliations

  • Volunteer, Meals on Wheels Program for Elderly Residents Austin
  • Affiliate, National Alliance for Mental Illness (NAMI) local chapter
  • Member, Society of Certified Senior Advisors (SCSA)
  • Chair, Quality Improvement Committee at standard
  • Volunteer Coordinator, Alzheimer's Association local chapter
  • Member, Residential Care Leadership Network
  • Lead Instructor, Specialized Behavioral Support Training Program at Northwind
  • Attendee, National Conference on Aging and Long-Term Care Policy
  • Certified Trainer, Crisis Prevention Institute (CPI) crisis intervention
  • Certified Dementia Care Manager through method

Certifications

  • Certified Assisted Living Administrator (CALA)
  • Palliative Care Certification procedure
  • Microsoft Office Specialist (MOS)
  • Association for Project Management (APM)
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certified Nursing Assistant (CNA) standard
  • Salesforce
  • Basic Life Support (BLS) Certification – American Heart Association
  • Certified Business Analysis Professional (CBAP)

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