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Skills

  • Presentation skills
  • Customer-focused
  • Fine-dining expertise
  • Food running
  • Upselling techniques
  • Team Leadership
  • Bill computation
  • Scanner operation
  • To-go order preparation
  • Safe food handling

Work Experiences

  • Applied conflict resolution strategies to diffuse tense situations with dissatisfied guests, resulting in an 8% retention rate of potentially lost clientele.
  • Evaluated a 11 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Consistently received positive feedback from 8 guests per week for exceptional hospitality and seamless dining experience management.
  • Collaborated with kitchen and wait staff.
  • Achieved a $6 revenue gain.
  • Contributed to an increase in repeat business by 70%.
  • Checked the seating area and the restrooms to make sure they were clean every 18 months.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 3%.
  • Achieved recognition for driving communication.
  • Avoided overbooking.

Summaries

  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Head Hostess is a communicative Head Hostess who is committed to providing exceptional service and unforgettable guest experiences.
  • 9 years of experience in the field, with a strong desire to see the company succeed.
  • Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.
  • Bartender with the ability to turn operations into profitable businesses.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Resolving conflicts and facilitating communication between customers, kitchen staff, and management are among her strengths.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Committed team player with the ability to work on a flexible schedule.

Accomplishments

  • Orchestrated effective communication between the front-of-house team and the kitchen staff, minimizing food service wait times by approximately 21% during program.
  • Consistently received a 100% rate of customer satisfaction.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Led the initiative to cross-train hosting and waitstaff teams, ensuring business continuity during staff shortages, which mitigated operational disruptions.
  • Designed and implemented a systematic approach to accommodating walk-ins during high-demand times, maintaining a balance between reserved and non-reserved seating.
  • Assisted in the revision of the restaurant’s online booking system, increasing reserved seating arrangements by 17% and minimizing overbooking scenarios.
  • Developed and maintained an organized waitlist during peak dining hours, efficiently managing parties of up to 12, reducing perceived wait time by 79%.
  • Coordinated with local vendors and promotional partners to set up exclusive dinners and events, contributing to a 81% increase in guest attendance and revenue.
  • Collaborated with the kitchen team to manage and execute special dietary requests promptly, increasing repeat patronage by 20% over two years.
  • Led disaster recovery/business continuity planning following COVID-19 closure adaptations, including the implementation of socially distanced seating protocols.

Affiliations

  • Chief Hospitality Officers Network (CHON)
  • Society for Hospitality and Foodservice Management (SHFM)
  • American Marketing Association
  • Foodservice Educators Network International (FENI)
  • American Medical Informatics Association
  • Society for Event Planners and Hosts (SEPH)
  • Dining Experience Optimization Committee (DEOC)
  • Food Industry Health and Training Association (FIHTA)
  • Jaycees
  • Restaurant Association Metropolitan Washington (RAMW)

Certifications

  • Salesforce
  • Certified Concierge from Cedar Works
  • CompTIA A+ Technician
  • Dining Room Management Certification by Vantage
  • Certified Hospitality Leader (CHL)
  • Certified Frontline Hospitality Manager (CFHM)
  • Advanced CRM for Hospitality Professionals Certification
  • CompTIA Network+
  • Communication and Leadership Skills Certification from process
  • Certified Food & Beverage Executive (CFBE)

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