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Skills

  • Data analysis for dispute prevention
  • Conflict resolution skills
  • Policy development
  • Information collection
  • Business operations
  • Advanced Negotiation Tactics
  • First Aid/CPR
  • Customer satisfaction improvement
  • MS Office
  • Root cause analysis

Work Experiences

  • Answered 2 calls per the past year to help customers with their questions and concerns.
  • Addressed pending disputes.
  • Collaborated with cross-functional teams, including legal and finance, to resolve escalated cases with positive outcomes for both clients and the company.
  • Achieved a resolution rate of 48% for international disputes.
  • Achieved a 83% retention rate.
  • Addressed high-profile disputes.
  • Transported HubSpot to the past year customer locations.
  • Achieved a 19% resolution success rate.
  • Authored internal guidelines for dispute handling.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Collaborative Resolution Coordinator proficient at engaging stakeholders and resolving legal-financial disputes, saving up to $18 in penalties through contract analysis.
  • Accomplished Resolution Coordinator.
  • Achieved 16% resolution rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Consistently delivered positive resolution outcomes.
  • Collecting supporting data, drafting and reporting comprehensive documentation, and leading agreements to resolve complex problems are all skills that I have.
  • Achieved 31% success in complex international disputes.
  • Avoided costly penalties.
  • Achieved a 24% increase in satisfaction ratings.

Accomplishments

  • Resolved product issue through consumer testing.
  • Managed escalation and resolution of over 4 cases involving Salesforce, maintaining a success rate of 58% within 18 months.
  • Created a metrics-driven resolution performance dashboard that allowed for real-time tracking of dispute statuses, reducing backlog by 59%.
  • Led cross-functional team meetings to address resolution strategies, cutting resolution times by 38% through process optimization.
  • Achieved 65% increase in customer retention by resolving key disputes using mediation and negotiation tactics.
  • Collaborated between departments to resolve cross-functional disputes, reducing recurring issues by 57% over the past year.
  • Provided leadership in mediating complex cases involving cross-departmental disputes, reducing escalation to management by 84%.
  • Reduced resolution time by 46% through revamping the issue prioritization process and enhancing communication between departments.
  • Optimized resolution workflows, decreasing the backlog by 59% while exceeding metric performance goals.
  • Headed a project that reduced the average dispute closure time from three years to several months, significantly improving team efficiency.

Affiliations

  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Society of Professional Complaint Handlers
  • Freemason
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • International Association for Conflict Management (IACM)
  • American Society for Quality (ASQ) - Lean Process Improvement
  • Association for Computing Machinery

Certifications

  • Completed Training in Large-Scale Conflict Resolution - Lakeside Partners
  • Certified Professional in Conflict Mediation (CPCM) - Brightline
  • Certified Business Analysis Professional (CBAP)
  • Data Analysis for Dispute Resolution Certification - category
  • Certified Financial Services Compliance Professional (CFSC) - Ironclad Systems
  • Advanced Mediation Techniques Certification - Beacon Labs
  • Customer Satisfaction Management Certification (CSMC) - standard
  • Financial Mediation and Dispute Resolution Certificate - Harbor & Co.
  • Certified Customer Support Specialist (CCSS) - Brightline
  • Certified Continuous Process Improvement (CPI) Professional - Lakeside Partners

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