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Skills

  • Client needs assessment
  • Product value demonstration
  • Proficiency with Microsoft Office Suite and framework
  • Territory management
  • Solution selling
  • Profit margin analysis
  • Persuasion and sales closing techniques
  • Compliance with dealership and ethical guidelines
  • Database management
  • Mentoring and Team Leadership

Work Experiences

  • Created and implemented new business opportunities using strategic networking strategies.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Made recommendations to improve brand effectiveness and product benefits, which resulted in 9 long-term accounts being secured in the past year.
  • Developed and implemented new online marketing strategies that resulted in a 13% increase in sales.
  • Met sales and service targets of $17 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Hired, supervised, and coached 5 employees on sales strategies to maximize performance.
  • Increased profitability by utilizing marketing and sales strategies to build pipelines.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Kept up to date on competitor products and pricing in the markets I served.

Summaries

  • Within Miscellaneous, senior Used Car Sales Consultant and outstanding performer in team leadership and stakeholder engagement.
  • Used Car Sales Consultant is a multi-talented Used Car Sales Consultant who is consistently rewarded for planning and operational improvements.
  • Achieved 75% higher than monthly quota.
  • Successful Sales Manager with 10 years of experience in developing and increasing standard sales.
  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • Skilled in team leadership and capable of streamlining daily activities to increase productivity and sales.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Successful Used Car Sales Consultant with a passion for leading sales teams to new heights in revenue.
  • Acquired 11 new fleet accounts.

Accomplishments

  • Reduced post-sale customer complaints by 43% after initiating a proactive communication plan and follow-up system.
  • Supported a 54% increase in dealership profit margins by strategically bundling warranties, financing, and add-on services.
  • Introduced training on consultative sales techniques, which led to an 7% increase in customer satisfaction scores.
  • Strengthened online presence by launching new inventory lists and promotions that increased website engagement by 38%.
  • Developed a targeted sales approach that boosted lead conversion rate by 50%, maintaining a closing ratio at 66% or higher.
  • Recognized as Employee of the Year winner for highest customer satisfaction, with repeat clients increasing by 16% within 18 months.
  • Collaborated with team of 9 in the development of system.
  • Surpassed previous sales records by increasing qualified lead-to-sale conversion rate by 65% over a 2018-period.
  • Effectively managed client portfolio of 14 accounts, achieving 30% retention rate and upselling additional products/services.
  • Enhanced post-sale customer care process, reducing service-related escalations by 42% and improving satisfaction rates.

Affiliations

  • International Society of Sales & Marketing Professionals (ISSMP)
  • Association for Supply Chain Management (APICS)
  • Automotive Marketing and Sales Association (AMSA)
  • Vehicle Sales & Finance Certification Program
  • Automotive Service Excellence (ASE) Certification Affiliate
  • Institute of Sales Management (ISM) Affiliate
  • Customer Experience Professionals Association (CXPA)
  • Project Management Institute
  • Organization of Certified Pre-Owned Specialists (CPO)
  • Auto Industry Sales Training and Certification (AISTC)

Certifications

  • Certified Customer Service Sales Representative - category
  • Advanced Dealership Profitability Analysis Training - process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Sales Process Efficiency Certification - category
  • Certified Extended Warranty Specialist - framework
  • Google Certified Professional Cloud Architect
  • Advanced Inventory Management for Auto Dealerships - category
  • Cisco Certified Internetwork Expert (CCIE)
  • Automotive Competitiveness Certification - program
  • Advanced Sales Coaching for Automotive Professionals - system

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