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Skills

  • Symantec Endpoint Protection
  • Conflict management with legal entities
  • Customer service
  • Developing security plans
  • Business operations
  • Project organization
  • Client communication and transparency
  • Account delinquency analysis and reduction
  • Supervision
  • Client relationship management

Work Experiences

  • Conducted forensic financial investigations to identify hidden assets, resulting in the recovery of $4 in lost funds.
  • New computer forensic tools were researched and developed by me.
  • Achieved results over a period of two years.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved recovery in 13% of cases.
  • Collaborated with an internal audit team to review cases, discovering discrepancies that led to the recovery of 3% of presented claims.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed asset portfolios for risk factors.
  • Addressed assets sold under false pretenses.
  • Oversaw the delivery of category project by method team, which resulted in initiative.

Summaries

  • Achieved impressive financial outcomes.
  • Accomplished Asset Recovery Specialist adept at managing high-value accounts, with a proven record of recovering over $17 and reducing delinquent accounts by 58% within 2015. Proficient in legal asset seizures and forensic investigations.
  • Accomplished in asset tracing and legal asset recovery initiatives. Delivered an exceptional recovery success rate, surpassing company targets and recovering $13 in high-profile cases.
  • IT expert with 12 years of experience developing and deploying security solutions in high-pressure situations.
  • Within Insurance, senior Asset Recovery Specialist and outstanding performer in team leadership and stakeholder engagement.
  • Budget management and quality assurance expert with a track record of providing exceptional risk management support.
  • Identifying business risks and compliance issues, as well as designing proactive solutions, is a demonstrated skill.
  • Achieved recovery within two years.
  • Asset Recovery Specialist with 16 years of successful workflow optimization and performance reporting experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Streamlined the recovery process by implementing HubSpot, reducing average resolution times by 85%.
  • Led financial investigations into asset misallocation, resulting in the recovery of $18 from fraudulent claims by 2021.
  • Spearheaded a 16% reduction in unrecovered assets by introducing risk mitigation measures and targeted recovery processes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Optimized workflows through detailed analytics and reporting, improving asset recovery process efficiency by 53%.
  • Devised repayment agreements with standard clients, leading to 52% reduction in overall charge-offs.
  • Recovered and reconciled financial discrepancies totaling $4 through forensic audits and direct client engagement.
  • Collaborated with legal teams to draft payment recovery agreements and resolve contested assets with an average case completion time of one year.
  • Maintained compliance with FDCPA and UCC regulations, minimizing legal risks while ensuring cost-effective claim resolutions.

Affiliations

  • American Society of Appraisers (ASA)
  • Rotary International
  • Institute of Internal Auditors (IIA)
  • Association for Computing Machinery
  • Commercial Finance Association (CFA)
  • Society of Women Engineers
  • Asset Management Council International (AMCI)
  • Institute of Certified Public Accountants Denver (ICPAs)
  • Association for Supply Chain Management (APICS)
  • National Association of Subrogation Professionals (NASP)

Certifications

  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certified Financial Crime Specialist (CFCS) - Vantage
  • Data Analysis for Business Professionals (Excel) category
  • Apple Certified Associate (ACA)
  • Certified Risk Manager (CRM)
  • National Automotive Finance Association (NAF) Certification in Asset Recovery
  • Certified Fraud Examiner (CFE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Multilingual Communication Specialist (CMCS) Seattle

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