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Skills

  • Revenue generation
  • CRM tools proficiency (Tableau)
  • Client Satisfaction Improvement Strategies
  • Client relationship management
  • Budgets
  • Relationship development
  • Custom solution development for Ironclad Systems
  • Project organization
  • Service agreements
  • Account servicing

Work Experiences

  • Built tailored solutions.
  • Increased the team's revenue by over $3 in sales.
  • Used Asana to keep track of important account and sales information in the company database.
  • Acquired 14 new customers, resulting in 9% revenue for the team.
  • Built trust with stakeholders across diverse regions, increasing global account engagement by 28%.
  • Achieved savings over the past year.
  • Advised high-profile clients on complex solutions.
  • Achieved a 57% improvement in client satisfaction scores.
  • Accelerated time to value.
  • Achieved the Top Performer for highest client retention.

Summaries

  • Oversee program territories, ensuring that they have well-coordinated and forward-thinking approaches to attracting new customers and capitalizing on new opportunities.
  • Achieved 75% operational efficiency improvement for clients.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Adaptable and detail-oriented Solutions Advisor with a history of strengthening client relationships and driving referral business up by 38%, securing new revenue streams.
  • Achieved results over two years.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Achieved a 47% reduction in post-implementation failures.
  • Sales leader who is upbeat, energetic, and entrepreneurial.
  • Mandarin is a bilingual individual who is fluent in both languages.

Accomplishments

  • Advised 18 enterprise clients on optimizing their IT infrastructure, resulting in 15 savings annually.
  • Led the design and integration of framework for standard, resulting in improved service delivery by 53%.
  • Exceeded annual sales targets by 26% by aligning cross-functional teams to deliver custom-tailored solutions for Miscellaneous.
  • Performed complex data analysis, identifying key trends that led to revenue growth of $7 across the Midwest accounts.
  • Managed end-to-end sales cycles for complex B2B solutions, reducing time-to-close by 12 weeks on average.
  • Managed pipeline of 5 prospective clients, ensuring timely follow-ups and achieving closing rates of 78%.
  • Achieved ITIL to enhance advisory capabilities, contributing to an 64% increase in overall solution effectiveness.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Wrote and presented whitepapers on initiative, positioning the company as a thought leader and increasing inbound requests by 81%.
  • Collaborated with team of 15 in the development of standard.

Affiliations

  • Technology Business Management Council (TBM)
  • Society of Human Resource Management
  • Institute for Internal Controls (IIC)
  • International Association of Administrative Professionals
  • Certified Solutions Architect – Associate (AWS)
  • Society of Women Engineers
  • Freemason
  • Society for Human Resource Management (SHRM)
  • American Marketing Association
  • International Association of IT Asset Managers (IAITAM)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified: Power Platform App Maker Associate
  • CompTIA Network+ Certification
  • Customer Relationship Management (CRM) Certification - ServiceNow
  • Certified Technical Sales Professional (CTSP)
  • ServSafe
  • Certified Public Accountant
  • Certified Ethical Hacker (CEH) - EC-Council
  • Certified Cloud Security Professional (CCSP)
  • Professional Certified Marketer (PCM) – Digital Marketing

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