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Skills

  • NCCER Certified
  • NC/CNC type controls
  • Cost reduction strategies
  • Fork Truck
  • Grader
  • Process improvement
  • Strong interpersonal skills
  • Safety regulations
  • Hydraulic tool use
  • English/Spanish fluency

Work Experiences

  • Assessed
  • Hired, trained, and supervised crew members in project application, customer relations, and customer service.
  • Was in charge of weekly maintenance inspections.
  • Roofs were swept and cleaned in preparation for the installation of new roofing materials.
  • Pruning saws, hedge and brush trimmers, and axes were among the tools I used.
  • Fixed
  • Inspected completed repairs for accuracy and functionality to ensure customer satisfaction.
  • Gave a performance
  • Repaired
  • Conducted thorough vehicle inspections in order to assess damage and develop repair plans.

Summaries

  • Quality-conscious and deadline-oriented leader with exceptional skills in resolving complex problems and meeting cost and schedule goals.
  • Excellent problem-solving abilities.
  • Customer-focused
  • Innovative
  • Excellent at allocating projects and tasks to individuals based on their experience and ability to complete them.
  • With 2 years of experience in Automotive Service Technician.
  • Proactive
  • Experienced Facility Technician with a track record of working independently and producing high results.
  • Committed Foreman with more than 5 years of landscape design and installation experience.
  • Commercial Facilities Technician with three years of manufacturing maintenance experience and additional industrial mechanical and electrical experience, including PLC programming.

Accomplishments

  • Developed and executed a quality control checklist for engine repairs, reducing comebacks by 17% and enhancing customer trust in services.
  • Successfully diagnosed and resolved intermittent electrical issues in method models, reducing customer returns for follow-up repairs by 17%.
  • Leveraged knowledge of hybrid and electric vehicle systems to complete 14 specialized repairs per month, contributing to a 34% increase in EV service orders.
  • Reduced warranty claims by 64% through improved repair accuracy and enhanced technician training on program systems.
  • Coordinated with service advisors to minimize wait times, improving the shop’s Net Promoter Score (NPS) by 50% over a 15-month period.
  • Process Improvement: Implemented productivity improvement plan which resulted in company savings of over $10K in one year. :
  • Received raise in union pay rate 10 months ahead of schedule.
  • Performed preventative maintenance for a fleet of 18 vehicles monthly, reducing operating costs by 56% through proactive diagnostics.
  • Documented and resolved metric which led to framework.
  • Operation Monitoring: Watched indicators to make sure machines were working properly.

Affiliations

  • Member of the National Council of Auto Body Technicians (NCAB), focusing on industry trends and advanced repair methodologies.
  • Affiliated with the National Institute for Automotive Service Excellence (ASE) in specializations like Lean to ensure readiness for modern vehicle tech.
  • Lions Club
  • Affiliated with the Collision Industry Conference (CIC), contributing to advanced safety protocols and repair techniques for modern vehicles.
  • Affiliated with the National Institute for Automotive Service Excellence (ASE) and a regular contributor to Boston chapter events.
  • American Marketing Association
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • National Institute for Automotive Service Excellence (ASE) Certified in PMP, dedicated to maintaining up-to-date repair techniques.
  • Association for Computing Machinery

Certifications

  • Standard Hybrid/Electric Vehicle Safety Certification
  • Mercedes-Benz DRIVE Certification
  • Salesforce
  • Certified Collision Repair/Refinish Technician (ASE B2)
  • Heat Pump Service Certified
  • Electric Vehicle Repair and Maintenance Certification, initiative
  • Mobile Air Conditioning Society (MACS) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)

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