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Skills

  • Data accuracy and attention to detail
  • Payment Plans Coordination
  • Customer service excellence
  • Billing and collections management
  • Multi-line phone system operation
  • Process improvement
  • Patient Intake and Registration
  • Patient confidentiality assurance
  • Insurance eligibility verification
  • MS Office

Work Experiences

  • Administered end-of-day reconciliation for patient payments.
  • Adopted electronic forms and data management technologies.
  • Assisted in managing the front desk and patient appointments at a multi-provider practice, maintaining patient flow and reducing wait times by 27%.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Acted as the primary point of contact for scheduling.
  • Achieved an audit success rate of 59%.
  • Adhered to HIPAA policies.
  • Collaborated with the clinic management in revising patient intake procedures to reduce paperwork processing time by 39%.
  • Achieved a consistent 30% improvement in patient retention.

Summaries

  • Achieved a 38% success rate in claim submissions.
  • Adept in completing documentation according to insurance provider specifications.
  • Doctor's Receptionist with 10 years of successful workflow optimization and performance reporting experience.
  • Achieved 71% success rate in conflict resolution.
  • Collaborative team member with cross-functional expertise.
  • Achieved a 60% improvement in overall practice efficiency.
  • Proven experience in system and program environments, as well as knowledge of provider requirements.
  • Within Miscellaneous, senior Doctor's Receptionist and outstanding performer in strategic planning and process improvement.
  • Commitment to upholding HIPAA guidelines has resulted in 79% audit compliance, contributing to a well-organized, secure, and professional office environment.
  • Committed to delivering an organized and welcoming environment for both patients and staff. Have effectively optimized reception workflows, leading to a 76% improvement in overall practice efficiency.

Accomplishments

  • Scheduled and confirmed an average of 16 appointments daily, reducing cancellations and improving patient adherence to scheduled visits.
  • Performed accurate cash handling and end-of-day reconciliation, decreasing billing discrepancies by 21% over a two years span.
  • Verified insurance eligibility using system, increasing successful claim submissions by 18%.
  • Introduced a digital billing system that reduced the number of disputed charges by 82%, ensuring greater patient satisfaction.
  • Trained 2 new reception staff in front desk and EHR systems, helping maintain consistency and reducing onboarding time for new employees.
  • Successfully handled 74% of patient inquiries without escalating to clinical staff, improving front desk efficiency.
  • Ensured HIPAA compliance during patient interactions and document handling, reducing potential privacy violations by 16%.
  • Optimized reception workflow, decreasing patient check-in times by 44% while ensuring high-quality service interactions.
  • Coordinated appointment reminder systems (SMS and email), reducing patient no-show rates by 40%.
  • Collaborated with team of 8 in the development of framework.

Affiliations

  • Lions Club
  • Toastmasters
  • Association of Medical Reception and Information Staff (AMRIS)
  • International Association of Administrative Professionals (IAAP)
  • American Health Information Management Association (AHIMA)
  • American College of Medical Practice Executives (ACMPE)
  • Healthcare Administrative Professionals Association (HAPA)
  • Association for Supply Chain Management (APICS)
  • Certified Healthcare Access Associate (CHAA)
  • Certified Patient Service Specialist (CPSS)

Certifications

  • Electronic Health Records Specialist (CEHRS) - 2024, Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • OSHA Healthcare Safety Compliance Certification - 2021, Brightline
  • EHR Implementation Certification - 2015, category
  • NHA Administrative Health Assistant Certification
  • Certified Professional Coder (CPC) by AAPC
  • Certified Health Unit Coordinator (CHUC) Summit Group, 2020
  • Patient Relationship Management Certification - 2016, Beacon Labs
  • Certified Public Accountant (CPA)

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