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Skills

  • Medical Billing Software Proficiency
  • Patient feedback collection and analysis
  • Regulatory compliance
  • Handling sensitive information
  • Medical Records Filing (Digital and Physical Systems)
  • Project organization
  • Appointment Cancellation and Rescheduling Procedures
  • Team management
  • Adapting to New Software and Systems
  • Digital Documentation and Scanning

Work Experiences

  • Accurately processed insurance documentation for Adobe Creative Suite ensuring a 44% error-free submission rate, reducing claim resubmissions.
  • Based on post-visit surveys.
  • Contributed to a 53% reduction in onboarding time.
  • Achieved high customer satisfaction ratings.
  • Assisted in training and mentoring junior reception staff, fostering a collaborative learning environment that enhanced team productivity by 17%.
  • Collaborated with the clinic management in revising patient intake procedures to reduce paperwork processing time by 39%.
  • Boosted claim success rates by 62%.
  • Bolstered operational support.
  • Coordinated appointments for 11 doctors.
  • Administered end-of-day reconciliation for patient payments, identifying and correcting discrepancies that led to an audit success rate of 18%.

Summaries

  • Achieved 70% audit compliance.
  • Achieved a 38% success rate in claim submissions.
  • Collaborative and forward-thinking, I introduced digital filing systems that resulted in a 18% improvement in patient record retrieval time, ensuring quick access to critical medical data.
  • Collaborative team member with cross-functional expertise in both front desk and clinical support. Played a key role in streamlining patient flow, resulting in smoother operations and fewer bottlenecks.
  • Accelerated time-to-visit through well-managed schedules.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Adept at resolving patient conflicts.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 71% success rate in conflict resolution.
  • Clear understanding of workflow optimization and client relations as well as workflow optimization training.

Accomplishments

  • Trained 2 new reception staff in front desk and EHR systems, helping maintain consistency and reducing onboarding time for new employees.
  • Resolved product issue through consumer testing.
  • Managed physician calendars, coordinating over 9 appointments per day, ensuring efficient use of clinic time.
  • Reduced outstanding patient balances by introducing structured payment plans, recovering $11 in unpaid fees over a two years.
  • Successfully handled over 2 calls and inquiries daily, ensuring patients were directed to the appropriate department or provider with minimal delay.
  • Implemented a customer feedback system that improved patient satisfaction scores by 36% through proactive issue resolution.
  • Ensured smooth operation of front desk during high-volume periods by prioritizing tasks and maintaining a calm, organized workspace.
  • Introduced a digital billing system that reduced the number of disputed charges by 82%, ensuring greater patient satisfaction.
  • Documented and resolved category which led to program.
  • Utilized Microsoft Excel to streamline patient registration by introducing electronic forms, reducing manual entry errors by 18%.

Affiliations

  • Medical Receptionist Network (MRN)
  • American College of Medical Practice Executives (ACMPE)
  • National Association of Professional Receptionists (NAPR)
  • American Hospital Association (AHA)
  • Association for Supply Chain Management (APICS)
  • American Academy of Professional Coders (AAPC)
  • Project Management Institute
  • International Medical Receptionist Association (IMRA)
  • American Health Information Management Association (AHIMA)
  • American Association of Medical Assistants (AAMA)

Certifications

  • EHR Implementation Certification - 2015, category
  • Patient Scheduling and Coordination Certification - 2016, Northwind
  • Certified EHR Trainer - 2023, initiative
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • CompTIA Security+
  • CPR and First Aid Certification - 2015, American Heart Association
  • First Aid/CPR Certified
  • Certified Virtual Administrative Assistant for Medical Offices - 2024, Beacon Labs
  • OSHA Healthcare Safety Compliance Certification - 2021, Brightline

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