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Skills

  • Team management
  • Bank security expert
  • Credit agency report analysis
  • Approval process optimization
  • Business development expertise
  • Reporting familiarity
  • Relationship building and management
  • Project organization
  • Bad debt mitigation
  • Budgets

Work Experiences

  • Automated recurring billing systems.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Achieved a recovery rate increase of 30%.
  • Consistent follow-ups on overdue accounts.
  • Submitted loan applications to the loan underwriter for review and approval.
  • Hired, trained, and mentored 17 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Created cash collection forecasts.
  • Achieved a 81% reduction in litigated debts.
  • Collaborated with sales and finance teams to review credit terms for high-value clients, resulting in reduced Days Sales Outstanding (DSO) by 8 days.
  • Collaborated with accounts payable and treasury departments to ensure alignment in cash flow forecasts and outstanding receivables.

Summaries

  • Interpersonal skills are exceptional.
  • Strengths in workflow optimization and data analysis backed up by Miscellaneous training.
  • With over 7 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved an 41% efficiency increase in credit term reviews.
  • Boosted overall portfolio health.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Achieved 16% improvement in customer payment patterns.
  • Collaborative leader partnering with sales teams.

Accomplishments

  • Saved 6 in potential write-offs through continuous monitoring of at-risk accounts and effective stakeholder engagement.
  • Led initiatives that decreased aged debtors by 19% in 2023 by enforcing stricter credit control measures.
  • Resolved product issue through consumer testing.
  • Revised customer risk profiling methodology, improving bad debt recovery rates by 34% over 18 months.
  • Developed and maintained an early warning system for risk monitoring, cutting potential bad debts by 78% in 2018.
  • Reduced exposure to high-risk clients by realigning credit limits based on their financial health analysis, cutting potential losses by 21%.
  • Evaluated and adjusted payment terms for long-term clients, resulting in an overall improvement in monthly cash flow by 18.
  • Reduced daily accounts receivable reconciliation time by 39% by introducing automated SAP solutions and improving manual processes.
  • Collaborated with the legal department on 5 debt collection cases, resulting in 32% recovery of overdue amounts.
  • Led a cross-departmental team that successfully renegotiated payment terms for 16 key client accounts, decreasing late payments by 59%.

Affiliations

  • Lions Club
  • International Association of Credit Portfolio Managers (IACPM)
  • American Society of Safety Professionals
  • Certified Credit Executive (CCE) Credential
  • Institute of Credit Management (ICM)
  • Institute of Financial Risk Management
  • Association for Supply Chain Management (APICS)
  • The International Association of Finance Directors
  • Association of Information Technology Professionals
  • Credit Control and Debt Recovery Network

Certifications

  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified Accounts Receivable Manager (CARM) - Summit Group
  • Chartered Financial Analyst (CFA®) – CFA Institute
  • ISO 9001: Credit, Risk, and Compliance Auditor - standard
  • Regulatory Financial Compliance (RFC) Certification - Raleigh
  • Salesforce
  • Certified Trade Credit Risk Professional (TCRP) - International Credit & Trade Finance Association
  • Debt Collection Law & Practices Certification - initiative
  • Cisco Certified Network Associate (CCNA)

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