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Skills

  • Sage 50 US
  • Transcription and dictation
  • Data entry
  • Employee timesheet processing
  • Program files maintenance
  • Vendor relationship management
  • Credit and collections
  • Administrative support
  • Workflow planning
  • Office supply management

Work Experiences

  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Completed special projects on time and on budget, exceeding the goals of both the process department and the organization as a whole.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 14% reduction in the company's travel expenses.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $12.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Improved customer service ratings by 2% by training 11 new employees on proper phone handling techniques.
  • Created a new data management system that reduced data retrieval time by 5%.

Summaries

  • Expert at locating and resolving inconsistencies.
  • Customer service and conflict resolution skills are excellent.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • With 8 years of experience as Administrative Liaison in Seattle, I am organized and hardworking.
  • Expert at multitasking in a fast-paced environment.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Adobe Creative Suite expert with exceptional project management and typing abilities.

Accomplishments

  • Improved team performance by setting clear objectives and overseeing workflows, resulting in a 44% rise in administrative support quality.
  • Exceeded department objectives by 66% through proactive task delegation and workflow optimization.
  • Took ownership of a comprehensive office relocation project, involving 6 people, and executed a seamless transition with minimal downtime.
  • Provided support for the implementation of ServiceNow to the administrative team, leading to a smoother transition and improved daily operations by completing tasks 60% faster.
  • Reduced office supply costs by negotiating contracts with vendors, achieving a savings of 28% annually.
  • Collaborated with team of 13 in the development of procedure.
  • Monitored IT issues and collaborated with the tech support team, reducing office downtime caused by technical malfunctions by 37%.
  • Lead the integration of Jira into daily workflows, reducing data entry time by 19%.
  • Successfully managed the onboarding process for 9 new hires, ensuring smooth transitions and effective job performance.
  • Negotiated vendor contracts for office supplies and services, saving the company 12% over the previous year.

Affiliations

  • Certified in Contract Negotiation through method
  • Society of Human Resource Management
  • Local Chapter Leader for the Association for Talent Development (ATD)
  • Jaycees
  • Association of Information Technology Professionals
  • Toastmasters
  • Member of the National Contract Management Association (NCMA)
  • Member of the International Association of Administrative Professionals (IAAP)
  • Certified in Office Workflow Optimization through ServiceNow
  • Affiliate Member of the National Office Managers Association (NOMA)

Certifications

  • Certified Information Systems Security Professional (CISSP) - International Information System Security Certification Consortium (ISC²)
  • Certified Compliance and Ethics Professional (CCEP) - framework
  • Business Communications Certification - Vantage
  • Certified Public Accountant (CPA)
  • Fundamentals of Payroll Certification (FPC), American Payroll Association (APA)
  • Certified Associate in Project Management (CAPM) - Project Management Institute (PMI)
  • SHRM Certified Professional (SHRM-CP)
  • Business Analysis Certificate – Harbor & Co.
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Operational Risk Management Certificate - Cedar Works

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