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Skills

  • Sage 50 US
  • Data entry
  • Credit and collections
  • Program files maintenance
  • 2 WPM typing speed
  • Customer and client relations
  • Workflow implementation
  • Business correspondence
  • Project management
  • Filing and data archiving

Work Experiences

  • Completed special projects on time and on budget, exceeding the goals of both the process department and the organization as a whole.
  • Provided process software support and training to the entire office, including troubleshooting and optimization.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Achieved 63% compliance ahead of deadlines.
  • Improved customer service ratings by 2% by training 11 new employees on proper phone handling techniques.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 14% reduction in the company's travel expenses.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Created a new data management system that reduced data retrieval time by 5%.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.

Summaries

  • Vendor management and strategic planning are examples of areas of expertise.
  • Proven track record of updating offices and increasing overall productivity.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Customer service and conflict resolution skills are excellent.
  • When it comes to supporting daily activities as well as optimized to improve the program, I'm a productive team player.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.

Accomplishments

  • Lead the integration of Jira into daily workflows, reducing data entry time by 19%.
  • Successfully managed the onboarding process for 9 new hires, ensuring smooth transitions and effective job performance.
  • Monitored IT issues and collaborated with the tech support team, reducing office downtime caused by technical malfunctions by 37%.
  • Documented and resolved system which led to method.
  • Streamlined the vendor payment process by collaborating with finance, reducing average payment processing time by 25%.
  • Organized corporate events for 17 participants, aligning all logistics, and securing $50,000% under budget without compromising quality.
  • Resolved product issue through consumer testing.
  • Initiated an office inventory tracking process using Workday which reduced supply shortages by 36%.
  • Acted as a key point of contact between executives and staff, facilitating the timely dissemination of critical updates and policies.
  • Achieved Scrum Master in office management, enhancing operational efficiency and team productivity.

Affiliations

  • American Society of Safety Professionals
  • American Marketing Association
  • Lions Club
  • Member of the Association for Supply Chain Management (ASCM)
  • Member of the National Contract Management Association (NCMA)
  • Volunteer for Administrative Events at American Society of Administrative Professionals (ASAP)
  • Elected Secretary for metric Board
  • Member of the International Association of Administrative Professionals (IAAP)
  • Administrative Support Volunteer for program - Hosted by framework
  • International Council of Nurses

Certifications

  • CompTIA Security+
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Public Accountant
  • Certified Software Licensing Professional (CSLP) – Software Education and Licensing Board (2021)
  • Document Control Specialist Certificate – Association for Information and Image Management (AIIM)
  • Salesforce
  • Certified Public Accountant (CPA)

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