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Skills

  • Cross-departmental collaboration
  • Correspondence handling
  • Employee timesheet processing
  • Human resource laws knowledge
  • Sage 50 US proficiency
  • Payroll and budgeting
  • Presentation design
  • Microsoft Excel certified
  • Scheduling and calendar management
  • Budget Management

Work Experiences

  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Provided program software support and training to the entire office, including troubleshooting and optimization.
  • Won
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Help with double-entry and single-entry bookkeeping, as well as payroll accounting.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Am in charge of the reception desk, as well as providing general assistance to clients and editing web content.
  • Had planned ahead.

Summaries

  • Service-driven
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Innovative
  • Offering 4 years of experience in customer relations management.
  • Administrative Assistant Intern is an attentive and personable administrative support professional with 14 years of experience in fast-paced office environments.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Versatile
  • Fluent in both English and Spanish.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a program position with a forward-thinking organization.
  • Incoming records, file transfers, and destruction orders are all handled by this department.

Accomplishments

  • Documented and resolved procedure which led to standard.
  • Received and directed standard compliance-related inquiries, ensuring a 18% improvement in timely responses.
  • Processed and reconciled standard invoices with a 72% accuracy improvement, streamlining the accounting process over 2021 months.
  • Created and implemented a new tracking system for document requests, reducing processing times and ensuring 78% on-time delivery.
  • Generated and distributed performance reports for 14 departments, facilitating data-driven decisions among senior leadership.
  • Created interactive training presentations for onboarding, helping newly hired employees shorten their learning curve by 48%.
  • Orchestrated 8 weekly meetings by managing room bookings, coordinating agendas, and ensuring adherence to scheduling deadlines.
  • Enhanced onboarding materials, leading to a more efficient integration process and a 66% reduction in onboarding time for new employees.
  • Organized travel arrangements and calendars supporting 13 executives, ensuring compliance with Vantage travel policies.
  • Reorganized office file systems to comply with metric, enhancing retrieval speed by 27% and ensuring audit preparedness.

Affiliations

  • Lions Club
  • National Association of Office Managers (NAOM)
  • Business and Professional Women’s Foundation (BPW)
  • International Association of Administrative Professionals
  • Toastmasters
  • American Payroll Association (APA)
  • American Society of Safety Professionals
  • Project Management Institute
  • American Society of Administrative Professionals (ASAP)
  • Business Professionals of America (BPA)

Certifications

  • HubSpot Academy Inbound Marketing Certification
  • Executive Assistant Certificate by International Association of Administrative Professionals (IAAP)
  • Agile Project Management Certification by Ironclad Systems
  • Fundamentals of Administrative Professional Certification Lakeside Partners
  • Certified Administrative Professional (CAP)
  • Business Communication Certification by Vantage
  • Association for Project Management (APM)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Non-Profit Financial Management

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