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Skills

  • Transcription and dictation
  • Invoice preparation
  • Workflow planning
  • Cost reduction strategies
  • Business correspondence
  • Transporting files
  • Customer service orientation
  • Presentation design
  • Office administration
  • Bookkeeping

Work Experiences

  • Won
  • Got better.
  • Identified
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Had planned ahead.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Wrote business documents such as procedure, method, and initiative that were clear and professional.
  • Managed
  • Oversaw 3 calendars in order to coordinate meetings, appointments, and events strategically.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Focused on customer service
  • Service-driven
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Determined sales and marketing professional with 15 years of experience in program industry.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Administrative Assistant Intern is articulate and driven to succeed.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.

Accomplishments

  • Handled office supply procurement and inventory, avoiding shortages and leading to a 15% cost reduction.
  • Received and directed standard compliance-related inquiries, ensuring a 18% improvement in timely responses.
  • Assisted in implementing new compliance policies, ensuring that the office adhered to program for 2016.
  • Optimized office schedule workflows, cutting administrative overhead by 50% through automation and reorganization of processes.
  • Worked closely with external vendors to process procedure invoices, improving financial reporting accuracy by 75% over 2024.
  • Created interactive training presentations for onboarding, helping newly hired employees shorten their learning curve by 48%.
  • Created and implemented a new tracking system for document requests, reducing processing times and ensuring 78% on-time delivery.
  • Documented and resolved procedure which led to standard.
  • Provided administrative support to 7 high-level executives, ensuring all business needs were met efficiently within project deadlines.
  • Collaborated with team of 13 in the development of system.

Affiliations

  • Business and Professional Women’s Foundation (BPW)
  • American Management Association (AMA)
  • Protocol School of Washington (2019)
  • Association of Information Technology Professionals
  • National Association of Professional Women (NAPW)
  • Society of Human Resource Management
  • Project Management Institute
  • Business Professionals of America (BPA)
  • Executive Assistants Organization (EAO)
  • American Society of Safety Professionals

Certifications

  • Customer Service Excellence Certification by Meridian
  • ServSafe
  • HubSpot Academy Inbound Marketing Certification
  • Certified Professional Secretary (CPS)
  • Google Workspace Administrator Certification
  • Certified Business Analysis Professional (CBAP)
  • Microsoft PowerPoint – Advanced Presentation Techniques Course
  • Agile Project Management Certification by Ironclad Systems
  • CompTIA A+ Technician
  • Certified Internal Controls Auditor (CICA)

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