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Skills

  • Safety measures
  • Process improvement
  • Contract auditing
  • Weekly Payroll
  • Client-focused
  • Contract negotiation/review/drafting
  • Operational improvement
  • MS Office
  • Relationship development
  • Financial records and processing

Work Experiences

  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Won
  • Ensured
  • Did some research.
  • Provided management with category updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Measured yardage and looked for stray golf balls.
  • Managed
  • Had planned ahead.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Guided

Summaries

  • Seasoned
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Expert
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Fluent in both English and Spanish.
  • Professional with over 18 years of experience in project management and process improvement initiatives across the enterprise.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Innovative
  • Determined sales and marketing professional with 2 years of experience in program industry.

Accomplishments

  • Leveraged real estate market trend analysis to negotiate successful long-term leases, increasing rental income by $135,000 over 6 months.
  • Increased sales 13% over two years.
  • Created detailed financial reports for all properties, improving transparency and enabling better budget management for stakeholders.
  • Partnered with initiative to secure grants for affordable housing, resulting in increased cash flow and community trust.
  • Increased overall profitability by 60% through optimized vendor contracts, bulk buying negotiations, and value engineering in property improvement projects.
  • Negotiated and executed vendor contracts for property maintenance services, reducing yearly operational costs by 82%.
  • Improved tenant retention by 54% through targeted customer service upgrades, including tenant-appreciation events and direct communication channels.
  • Mitigated risk through implementing comprehensive property insurance policies, reducing liability for property owners by 54%.
  • Implemented new tenant screening processes that reduced delinquency rates by 43% and improved overall tenant quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Apartment Association (NAA)
  • The Federation of Rental-Housing Providers of framework (FRPO)
  • Business Network International (BNI) – for professional development and network expansion
  • Project Management Institute (PMI) – for project management in renovations
  • Leadership in Energy and Environmental Design (LEED) – Sustainable property management
  • American Medical Informatics Association
  • Freemason
  • Appfolio Property Management Software Certification
  • Rent Manager User Community
  • Society of Human Resource Management

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Zoning Ordinance Compliance Certification by program
  • ServSafe
  • Tenant Relations and Conflict Resolution Certification by Vantage
  • Eviction Process and Legal Compliance Certification by Ironclad Systems in Columbus
  • Certified Sustainability Professional (CSP) by NABCEP Northwind
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Certified Green Building Professional by Vantage
  • National Fair Housing Advocate Certification 2023

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