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Skills

  • Crisis intervention and de-escalation
  • Problem resolution
  • Motivational interviewing methods
  • Relationship development
  • Nonviolent communication techniques
  • Customer service
  • Cultural competence and inclusivity
  • Operational improvement
  • Group therapy facilitation
  • Business operations

Work Experiences

  • Achieved reduction over 18 months.
  • Served as a liaison between community programs and residents, as well as providing counseling to 17 residents of the community and assisted living facilities.
  • Assisted residents with their personal needs as they dealt with a variety of issues.
  • Aided in a 45% reduction in reported depressive symptoms.
  • Looked for industry trends on social media and through online sources.
  • Assisted in program restructuring.
  • Collaborated with external partners.
  • Collaborated with 10 therapists.
  • Adapted residential living plans based on residents’ evolving needs, decreasing unscheduled relocation requests by 61%.
  • Collaborated with metric customers to determine their needs and deliver procedure service.

Summaries

  • Achieved 43% improved participation in daily activities.
  • Accomplished counselor with a proven track record.
  • Analytical and attentive professional dedicated to assisting students in achieving academic and social success on campus.
  • Within Miscellaneous, senior Group Home Counselor and outstanding performer in risk assessment and stakeholder engagement.
  • Achieved top inspection scores for the home in 2024.
  • Experienced in keeping track of policies and enforcing them fairly among residents.
  • Group Home Counselor with 2 years of successful strategic planning and client relations experience.
  • Expert at keeping track of logs and filing reports.
  • Group Home Counselor is a multi-talented Group Home Counselor who is consistently rewarded for planning and operational improvements.
  • Accomplished in leading crisis interventions and preventing escalation, reducing emergency service use and maintaining a safe living environment.

Accomplishments

  • Hosted wellness workshops focused on mindfulness and stress relief techniques, reducing stress-triggered incidents among residents by 62%.
  • Organized community-based outreach programs, engaging over 11 local vendors and resulting in 10 in donations for resident services and initiatives.
  • Collaborated with local law enforcement and legal professionals to resolve resident safety issues, ensuring timely interventions in 13 critical cases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained junior staff and volunteers on supportive counseling techniques to enhance one-on-one care and group interventions, leading to improved team efficiency by 26%.
  • Facilitated method therapy sessions to address common concerns such as substance abuse or trauma, which led to notable improvement in overall resident wellbeing.
  • Effectively managed resident crises using nonviolent communication methods, leading to faster conflict resolution and an overall safer living environment.
  • Streamlined case management documentation workflows using Salesforce, which reduced processing time by 16% and improved data accuracy.
  • Planned and supervised recreational activities that promoted community bonding and mental health, leading to a 72% increase in resident engagement.
  • Developed comprehensive care plans for residents that were regularly updated based on behavioral and emotional assessments, increasing case management success by 56%.

Affiliations

  • Council on Accreditation (COA)
  • American Academy of Child and Adolescent Psychiatry (AACAP)
  • Association for Community Living (ACL)
  • National Association of School Psychologists (NASP)
  • Society of Human Resource Management
  • National Center for Trauma-Informed Care (NCTIC)
  • American Counseling Association (ACA)
  • Nonviolent Crisis Intervention® Certification (CPI)
  • Project Management Institute
  • Association of Information Technology Professionals

Certifications

  • CompTIA Network+
  • Salesforce
  • Certified Family Life Educator (CFLE)
  • Mental Health First Aid (MHFA) Certification
  • Safety Care Specialist Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Grief Counseling Specialist (CGCS)
  • Certified Applied Behavioral Analysis Therapist (CABAT)
  • Certified Peer Counselor (CPC)
  • Certified Therapeutic Recreation Specialist (CTRS)

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