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Skills

  • Communications
  • Software testing
  • Backup Procedures
  • Resource integrity
  • First Aid/CPR
  • Cost-saving through hardware lifecycle management
  • Problem resolution
  • Endpoint Security Management
  • Team building
  • Budgets

Work Experiences

  • Created easily accessible troubleshooting guides.
  • Created detailed documentation for initiative software processes.
  • Assessed and resolved desktop hardware and OS-related issues for 6 remote users, reducing average downtime by 77%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with third-party vendors to resolve critical software incompatibility issues, improving desktop reliability and cutting support costs by $4.
  • Achieved results within one year.
  • Championed a cross-departmental initiative to improve hardware planning, resulting in a $5 cost-saving on equipment upgrades over the past year.
  • Collaborated with the IT infrastructure team to integrate cloud-based desktop solutions, reducing hardware costs by $16 annually.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in developing IT policies and best practices for desktop usage, ensuring compliance with framework regulations.

Summaries

  • Collaborative and communicative IT expert with experience in managing desktop imaging and deployment, reducing deployment errors and time through efficient workflows.
  • Award-winning Desktop Administrator recognized for resolving critical desktop issues and delivering business continuity in high-pressure situations.
  • Committed to proactive system monitoring.
  • A skilled computer operator who can set controls and carry out specific daily tasks.
  • Decreased costs by $11 annually.
  • Dedicated IT professional.
  • Adept at optimizing desktop environments for specialized departments, increasing workflow efficiency through tailored software and configurations.
  • Able to permanently resolve issues.
  • Accomplished Desktop Administrator.
  • Dedicated Desktop Administrator.

Accomplishments

  • Conducted performance tuning on desktop environments, improving processing speeds by 71% while reducing system crashes.
  • Produced custom desktop configurations tailored to the needs of category, resulting in a 46% increase in efficiency.
  • Resolved security vulnerabilities in endpoint configurations, resulting in a 49% reduction in potential breach incidents.
  • Managed inventory and procurement of desktop hardware and software, reducing total costs by $18 annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 9 employees on new desktop applications and OS features, leading to a 35% increase in overall team productivity.
  • Collaborated with team of 18 in the development of initiative.
  • Implemented standardized desktop imaging solutions that reduced support call volume by 35% within the first 7 months of deployment.
  • Streamlined desktop imaging processes using initiative, reducing deployment time per workstation by 47%.
  • Mentored junior IT staff on desktop support techniques and troubleshooting methods, improving team resolutions by 25% within 2018.

Affiliations

  • Certified Agile Service Delivery (CASD) by ScrumAlliance
  • Society of IT Management (SOCITM) Member
  • Microsoft Certified Solutions Associate (MCSA)
  • Member of SysAdmin Appreciation Day Organization
  • HDI Desktop Support Technician Certification
  • Association for Computing Machinery (ACM) – Regular Member
  • Society of Women Engineers
  • Association for Computing Machinery
  • Member of SANS Institute, Focus: Cybersecurity & Patch Management
  • Cloud Industry Forum (CIF) Affiliate – Focus on Desktop Virtualization

Certifications

  • Cisco Certified Technician (CCT)
  • Microsoft Certified: Enterprise Administrator Expert
  • First Aid/CPR Certified
  • Microsoft Certified: Azure Administrator Associate
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • HDI Desktop Support Technician (HDI-DST)
  • Certified Agile Service Manager (CASM)

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