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Skills

  • Server support
  • Desktop imaging and deployment
  • Virtualization
  • Network Troubleshooting
  • Software Patches
  • Hardware and software installation
  • Problem resolution
  • Desktop virtualization with Jira
  • Communications
  • Process improvement

Work Experiences

  • Conducted troubleshooting of desktop hardware.
  • Collaborated with the network team.
  • Collaborated with third-party vendors.
  • Created detailed documentation for program hardware and software processes, reducing new support ticket escalations by 21%.
  • Automated routine administrative tasks.
  • Created easily accessible troubleshooting guides.
  • Had an excellent attendance record and was always on time for work.
  • Transported Jira to the past year customer locations.
  • Collaborated with the IT infrastructure team.
  • Collaborated with department heads to understand specific IT needs, ensuring all desktop solutions were aligned with overall business goals.

Summaries

  • Decreased costs by $11 annually.
  • Updates are installed, permissions are checked, and operational details are verified.
  • Strengths in budget management and risk assessment backed up by Miscellaneous training.
  • Addressed critical system failures.
  • Adept at optimizing desktop environments for specialized departments, increasing workflow efficiency through tailored software and configurations.
  • Achieved a 39% boost in user satisfaction.
  • Adept at resolving end-user support issues.
  • Consistently resolved technical issues.
  • Adept at optimizing desktop environments.
  • Within Miscellaneous, senior Desktop Administrator and outstanding performer in strategic planning and budget management.

Accomplishments

  • Conducted performance tuning on desktop environments, improving processing speeds by 71% while reducing system crashes.
  • Resolved security vulnerabilities in endpoint configurations, resulting in a 49% reduction in potential breach incidents.
  • Implemented standardized desktop imaging solutions that reduced support call volume by 35% within the first 7 months of deployment.
  • Produced custom desktop configurations tailored to the needs of category, resulting in a 46% increase in efficiency.
  • Provided one-on-one technical support for executives, resolving desktop-related issues with a 74% first-response success rate.
  • Mentored junior IT staff on desktop support techniques and troubleshooting methods, improving team resolutions by 25% within 2018.
  • Collaborated with the network engineering team to optimize bandwidth usage, enhancing desktop performance by 71% across all offices.
  • Streamlined desktop imaging processes using initiative, reducing deployment time per workstation by 47%.
  • Troubleshot complex desktop issues related to QuickBooks, achieving a resolution time reduction of 23% compared to previous systems.
  • Integrated endpoint security software that resulted in a 83% reduction in malware infections organization-wide.

Affiliations

  • CompTIA Desktop Support Group Member
  • Association for Computing Machinery (ACM) – Regular Member
  • Active Directory Specialist Certified by Microsoft 2021
  • Rotary International
  • International Council of Nurses
  • ISACA Member - Information Systems Audit and Control Association
  • Network Professional Association (NPA) Membership – 2023
  • Successful Attendee of Microsoft Ignite Conference - 2018
  • Freemason
  • American Marketing Association

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA Network+ Certification
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+ Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • CompTIA Security+
  • Microsoft Certified Endpoint Administrator Associate
  • Apple Certified Technical Coordinator (ACTC)
  • Google IT Support Professional Certificate

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