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Skills

  • Inventory control
  • Customer satisfaction improvement
  • First Aid/CPR
  • Workload balancing
  • Supervision
  • Operational improvement
  • Change Management
  • Customer service
  • Vendor Negotiations
  • Budget planning

Work Experiences

  • Achieved 79% faster processing.
  • Achieved Innovation Award in 2018 for outstanding operational excellence in logistics across the Southeast.
  • Transported Asana to three years customer locations.
  • Accelerated the adoption of process improvements.
  • Achieved results within the first 2018.
  • Automated the order-picking process.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Reviewed and improved existing business practices in order to increase efficiencies and lower costs while maintaining high levels of customer service.
  • Achieved 19% on-time delivery.
  • Chaired weekly cross-departmental meetings.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved $6 savings annually.
  • Achieved 31% cost savings.
  • Achieved results over 2 years.
  • Achieved consistent supplier delivery accuracy improvements.
  • Achieved fewer delays.
  • Adapts quickly to the changing needs of fast-paced, growing businesses.
  • Achieved cost reduction through route optimization.
  • Achieved business continuity improvements.

Accomplishments

  • Reduced order fulfillment errors by 45% through restructuring warehouse operations and staff responsibilities.
  • Optimized fleet management usage, reducing transportation costs by 81% while sustaining distribution timelines.
  • Documented and resolved program which led to framework.
  • Led a Lean Six Sigma initiative focused on reducing cycle times for order processing, achieving a 29% improvement.
  • Trained team members on new systems and tools, resulting in 18% increase in operational efficiency.
  • Directed and enforced safety standards and guidelines, reducing workplace incidents by 68% over the past year.
  • Implemented ERP system integration across 15 locations, streamlining inventory management and reducing stock discrepancies by 46%.
  • Implemented a multi-phase automation project that increased order-picking speed by 38%, improving throughput and customer satisfaction.
  • Led warehouse consolidation project which reduced operational costs by $5 annually and increased overall efficiency by 38%.
  • Consistently monitored and revised key performance metrics, resulting in continuous 49% improvement in productivity targets.

Affiliations

  • Project Management Institute (PMI) – Logistics and Transportation Special Interest Group
  • Freight Brokers Association (FBA)
  • International Association of Logistics and Supply Chain Management (IALSCM)
  • Association for Supply Chain Management (APICS)
  • American Production and Inventory Control Society (APICS)
  • Transportation Intermediaries Association (TIA)
  • American Marketing Association
  • Society of Human Resource Management
  • Association for Innovation in Logistics & Transportation (AILT)
  • Jaycees

Certifications

  • Freight Broker/Agent Certification – program
  • Certified Logistics Technician (CLT) – Manufacturing Skill Standards Council (MSSC)
  • Salesforce
  • Material Handling Specialist Certificate – process
  • Microsoft Certified Systems Engineer (MCSE)
  • Lean Six Sigma Green Belt - International Association for Six Sigma Certification (IASSC)
  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
  • Project Management Professional (PMP)
  • Certified Professional Logistician (CPL) - SOLE The International Society of Logistics
  • Global Logistics Certificate (GLC) – standard

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