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Skills

  • Sales quota attainment
  • Process equipment
  • First Aid/CPR
  • Customer relationship management (CRM) software
  • Client Retention Strategies
  • Effective closing strategies
  • Operational improvement
  • Outbound and inbound calls
  • Sales proficiency
  • Regulatory compliance

Work Experiences

  • Collaborated with department heads.
  • Achieved a 37% increase in close rates.
  • Collaborated with marketing teams to tailor promotions.
  • Achieved a 52% improvement in sales tactics.
  • Collaborated with department heads to streamline sales call procedures, reducing average call handling time by 13 minutes.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 16% decrease in average customer hold times.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Achieved higher close rates.
  • Applied time management techniques.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Achieved a monthly sales boost of $14.
  • Boosted sales with tailored customer solutions.
  • Specializes in juggling multiple tasks at the same time.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Strong-willed telemarketer with a lot of energy and enthusiasm.
  • Telemarketer with a strong desire to provide excellent customer service.
  • Accomplished telemarketer.
  • Telemarketer with a flair for sales and marketing who is persistent and highly motivated.

Accomplishments

  • Consistently hit daily call targets of 9 outbound calls, resulting in 19% increase to the overall customer base.
  • Consistently achieved 56% customer retention rate by resolving escalated account issues efficiently.
  • Optimized call scripts, leading to 81% improved lead qualification and enhancing sales team efficiency.
  • Proactively identified cross-selling opportunities, driving an additional $5 in upsell revenue per quarter.
  • Streamlined the call documentation process to increase data entry accuracy by 37% while reducing call wrap-up time.
  • Collaborated with the marketing department to launch a promotional call campaign that boosted sales by 18 in initiative.
  • Documented and resolved framework which led to metric.
  • Collaborated with team of 9 in the development of system.
  • Maintained average call handling time of initiative while ensuring customer satisfaction ratings of 31% or higher.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Council of Nurses
  • Business Networking International (BNI)
  • Digital Marketing Institute (DMI) Membership
  • American Marketing Association (AMA)
  • American Society of Safety Professionals
  • Google Analytics Certified Professionals
  • Social Selling Workshop Certification
  • Women in Sales Everywhere (WISE)
  • Customer Experience Professionals Association (CXPA)
  • Outbound Conference Participant

Certifications

  • Leadership and Management Certification - Dale Carnegie Training 2016
  • SHRM Certified Professional (SHRM-CP)
  • Certified Telemarketing Professional (CTP) - American Association of Inside Sales Professionals 2023
  • Certified Inside Sales Representative (CISR) - American Association of Inside Sales Professionals 2020
  • Emotional Intelligence for Sales Leadership - Korn Ferry 2017
  • Cold Calling Mastery Certification - Sales Gravy University 2023
  • Salesforce
  • Certified Account Manager (CAM) - LinkedIn Learning 2022
  • Business Communication Certification - Coursera 2020
  • Certified Public Accountant (CPA)

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