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Skills

  • Dealer training program development
  • Multilingual communication (French)
  • Game setup and equipment procurement
  • Cross-departmental team leadership
  • Supervision
  • Team building
  • Employee mentorship and coaching
  • Standard equipment
  • Multi-team collaboration (Security, Compliance, Marketing)
  • Event planning and promotional gaming activities

Work Experiences

  • Adjusted table offerings.
  • Achieved a 53% savings.
  • Boosted morale.
  • Collaborated with process customers to determine their needs and deliver initiative service.
  • Aligned schedules with peak hours.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported Tableau to one year customer locations.
  • Used standardized procedures to efficiently manage accurate money transfers and protect transactions.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Designed a marketing initiative targeting off-peak hours.

Summaries

  • Table Games Manager with 4 years of experience in casino security and gaming management.
  • Clear understanding of strategic planning and stakeholder engagement as well as risk assessment training.
  • Created budget-friendly procurement plans.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Table Games Manager is a multi-talented Table Games Manager who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Table Games Manager and outstanding performer in workflow optimization and budget management.
  • Boosted customer satisfaction by 52%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Aligned schedules with peak hours.
  • Boosted player return visits by 56%.

Accomplishments

  • Worked with marketing to design a loyalty program targeted at high-stakes players, leading to a 84% overall increase in VIP retention rates.
  • Automated daily cash balancing procedures through QuickBooks, reducing financial errors and discrepancies by 80%.
  • Guided pit bosses on dispute resolution techniques, resulting in a 32% reduction in escalated customer complaints.
  • Resolved product issue through consumer testing.
  • Launched a successful marketing campaign in collaboration with marketing, boosting new player signups by 83% over two years.
  • Monitored high-value table games during peak hours, directly influencing a 60% increase in average daily profits.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with legal and compliance teams to revise table game operating procedures, reducing regulatory violations by 20%.
  • Introduced actionable change requests that increased compliance with local gaming ordinances, achieving metric.
  • Managed a team of 17 game supervisors, providing guidance on daily operations, dispute resolution, and customer relations.

Affiliations

  • Project Management Institute
  • National Association of Social Workers
  • Association of Gaming Equipment Manufacturers (AGEM)
  • Member, Society of Table Games Professionals
  • Lions Club
  • Society of Human Resource Management
  • Gaming Laboratories International (GLI) Advisory Board Member
  • Certified Casino Manager (CCM) through Vantage
  • Member, International Casino Gaming School Alumni Network
  • Gaming Safety Standards Advisory Committee, Colorado

Certifications

  • Certified in Human Resources Management in Gaming (CHRG) - Brightline - 2023
  • Workplace Safety Certification for Hospitality and Gaming - process - 2024
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Casino Management Executive Development Program - program - 2022
  • Certified Anti-Money Laundering Specialist (CAMS) – Brightline, 2023
  • Surveillance Operations Training Certificate - system - 2023
  • Certified Public Accountant
  • Certified Dealer Trainer - procedure - 2019

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