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Skills

  • Evidence-based program development
  • Relationship development
  • Service Quality Improvement
  • Operational improvement
  • Clinical case management oversight
  • Communications
  • Client satisfaction data analysis
  • Clinical supervision and mentorship
  • Data-driven decision making
  • First Aid/CPR

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved President's Club for service excellence.
  • Co-facilitated family therapy workshops for Jira addictions, resulting in 11 families completing the program successfully in 2019.
  • Achieved 30% more successful resolutions.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Advocated for holistic care approaches in family therapy.
  • Achieved a 19% reduction in client complaints.
  • Accomplished this in 2020.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved a 66% improvement in family outcomes.
  • Collaborated with local agencies.
  • Accomplished in implementing family-centered crisis management protocols, successfully reducing urgent admissions by 85% across 14 clinical facilities while ensuring client safety.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at balancing clinical oversight with administrative duties.
  • Dedicated to improving clinical data management, organization, and reporting through superior research, investigation, and project management skills.
  • Achieved results over a three years period.
  • Championed efforts to raise scores by 24%.
  • Allocated resources for family therapy programs.

Accomplishments

  • Created comprehensive training materials on trauma-informed care practices, raising adherence to care standards by 84% across the team.
  • Collaborated with team of 10 in the development of process.
  • Piloted evidence-based family therapy models, showing 61% improvement in long-term family stability outcomes.
  • Coordinated with 3 stakeholders to align family program objectives, achieving a 37% higher success rate in family reunification cases.
  • Partnered with community organizations to develop collaborative family wellness programs that reached 11 families in Columbus.
  • Advocated for the incorporation of trauma-informed care practices, leading to a 85% improvement in client recovery outcomes.
  • Executed risk assessment protocols that reduced documented adverse events by 19% across one year.
  • Directed quarterly reviews of clinical operations, improving outcomes for 7 clients across 17 sites through strategic insights.
  • Used a trauma-sensitive approach to manage complex cases, resulting in a 20% improvement in client mental health metrics.
  • Designed and launched a family intervention program that reduced relapse rates by 61% within three years.

Affiliations

  • American Association for Marriage and Family Therapy (AAMFT)
  • National Council for Behavioral Health (NCBH)
  • National Organization of Forensic Social Work (NOFSW)
  • American Academy of Family Physicians (AAFP)
  • Society of Human Resource Management
  • Society for Implementation Research Collaboration (SIRC)
  • American Clinical Social Work Association (ACSWA)
  • Council on Social Work Education (CSWE)
  • International Council of Nurses
  • American Psychological Association (APA) - Division of Family Psychology

Certifications

  • Certified Compassion Fatigue Professional (CCFP)
  • Certified Health Education Specialist (CHES)
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • National Certified Counselor (NCC)
  • CompTIA Network+
  • Certified Public Accountant
  • Certified Child Protection Specialist (CCPS)
  • Certified Clinical Trauma Professional (CCTP)

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