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Skills

  • Scheduling
  • Business software implementation and management
  • Team building
  • Budget Management and Cost Control
  • Team management
  • Organization
  • Problem resolution
  • Workflow planning
  • Business Administration
  • Communications

Work Experiences

  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on project management and stakeholder engagement.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Organized framework meetings for 2 Back Office Managers and coordinated the availability of conference rooms for attendees every 18 months.
  • Organized corporate and office conferences for company employees and guests.
  • Achieved a 54% rise in task completion rates.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Achieved a 54% efficiency improvement.
  • Was in charge of billing, collection, and reporting for an office that generated over $10 per year.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of performance reporting and workflow optimization as well as vendor management training.
  • 5 years of experience streamlining processes, managing talented team members, and performing budget management by an educated professional.
  • Accomplished Back Office Manager.
  • Team player who is methodical and detail-oriented and has expertise in project management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Recruiting established talent in team leadership and stakeholder engagement for Back Office Manager.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Strengths in workflow optimization and budget management backed up by Miscellaneous training.

Accomplishments

  • Negotiated a new service contract with category, achieving an annual cost reduction of $13 without affecting service quality.
  • Resolved product issue through consumer testing.
  • Utilized advanced Microsoft Excel tools like PivotTables and VLOOKUP to create detailed financial reports, improving accuracy by 77%.
  • Led the reconciliation of financial discrepancies within 6 months, resulting in an 9 improvement in the monthly financial report accuracy.
  • Initiated and oversaw office-wide cost-reduction initiatives, delivering savings of 5% on operational expenditures over 6 months.
  • Standardized employee onboarding processes, reducing training times by 33% and increasing departmental retention by 12% over 2019.
  • Prepared and managed departmental budgets of up to $15, consistently achieving annual savings of 6 through cost-reduction strategies.
  • Optimized vendor management, negotiating contracts that reduced service costs by $14 per quarter while maintaining service levels.
  • Developed comprehensive training materials for new hires, leading to a 78% improvement in onboarding consistency across departments.
  • Supervised a cross-functional team of 12 employees, ensuring smooth operations and maintaining a 31% project completion rate over 6 months.

Affiliations

  • Business Continuity Institute (BCI) - Member
  • Certified Customer Experience Professional (CCXP)
  • Association of Information Technology Professionals
  • International Organization for Standardization (ISO) Certification Holder
  • National Business Education Association (NBEA)
  • Involved with Local Chamber of Commerce Initiatives
  • Toastmasters
  • Society of Office and Administrative Professionals (SOAP)
  • Participant in Project Management for Non-Technical Managers Seminar 2022
  • Association for Supply Chain Management (APICS)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Office Organization and Efficiency Certification - Northwind
  • Manager/Supervisor Development Program Certificate - Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Financial Management and Budgeting Certification - Summit Group
  • Certified Office Manager by Northwind
  • Certified Public Accountant (CPA)

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