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Skills

  • Email system performance tuning
  • Advanced Lotus Notes troubleshooting
  • MS Office
  • Infrastructure planning
  • Large-scale mailbox management
  • Software testing
  • Data Loss Prevention Strategies
  • First Aid/CPR
  • Automation scripting for administrative tasks
  • Capacity expansion through resource consolidation

Work Experiences

  • Adjusted server capacity.
  • Improved system security and performance with proactive changes like category and program.
  • Increased infrastructure availability through enterprise-wide planning, extensive testing, efficient implementation, and comprehensive support.
  • Transported QuickBooks to 6 months customer locations.
  • Achieved 31% quicker email delivery.
  • Conducted regular performance monitoring and applied patches, leading to 58% fewer server downtimes in 2017.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 65% resolution rate.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Dedicated IT professional focused on cloud migrations.
  • In large-scale distributed network environments, certified in CPA and OSHA for 9 years.
  • Adept at implementing multi-layer security protocols.
  • Client-centric approach to managing Lotus Notes environments, providing comprehensive user training that reduced support cases by 47% within one year.
  • Achieved 20% project completion rate on time.
  • Cut operational costs by $16.
  • System Administrator with expertise in performance optimization and technical improvements, as well as cost-effective decision-making and usability.
  • Lotus Notes Administrator is a multi-talented Lotus Notes Administrator who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Lotus Notes Administrator and outstanding performer in quality assurance and vendor management.
  • Applied critical security patches and upgrades.

Accomplishments

  • Reduced overall system administration workload by automating administrative tasks using Domino scripting and application tools.
  • Successfully led 14 team members to complete a major system upgrade, minimizing downtime to metric hours.
  • Managed over 8 Lotus Notes mailboxes, implementing archiving strategies that cut storage costs by $9 annually.
  • Collaborated with team of 11 in the development of system.
  • Maintained daily server performance monitoring, applying necessary patches and updates, resulting in 43% fewer downtimes during 2021.
  • Directed the upgrade of Lotus Domino from version framework to standard, enhancing system stability and reducing vulnerability exposure.
  • Redesigned backup procedures for Domino servers, reducing backup window by 33% and safeguarding critical business data.
  • Optimized cross-site replication schedules between Portland and Austin servers, reducing synchronization delays by 29%.
  • Developed and maintained disaster recovery strategies for Domino mail servers, ensuring business continuity and reducing recovery times by 17%.
  • Facilitated the implementation of two-factor authentication for 10 global users, bolstering email system security protocols.

Affiliations

  • Society for Information Management (SIM)
  • International Webmasters Association (IWA)
  • Lions Club
  • International Association of IT Asset Managers (IAITAM)
  • Email Data and Security Association (EDSA)
  • Association for Information and Image Management (AIIM)
  • Society of Human Resource Management
  • Microsoft Exchange and Lotus Notes Interoperability Group
  • Project Management Institute
  • Domino Application Developers LinkedIn Group

Certifications

  • IBM Certified Application Developer - Lotus Notes and Domino 2024
  • CompTIA Network+
  • IBM Notes Domino 9 Social Edition System Administration 2015
  • Google Certified Professional Cloud Architect
  • Microsoft 365 Certified: Administrator Associate 2020
  • Certified Lotus Notes Developer 2022
  • Salesforce
  • Certified Data Professional (CDP) - 2020
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Azure Fundamentals 2016

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