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Skills

  • Business operations
  • CRM Systems
  • Heavy lifting
  • Event planning and coordination
  • Internal auditing
  • Bilingual in Japanese
  • Tax preparation
  • Budget Management
  • Client-focused
  • Time management skills

Work Experiences

  • Achieved a 22% increase in wine club memberships.
  • Labeled the items I chose with accurate information like price, expiration dates, and addresses.
  • Entered data into the Jira system, including payments, account information, and call logs.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Stacked items based on their weights, sizes, and types, as well as their priority.
  • Kept the conveyor belt and sorting line areas clean and orderly to reduce safety risks.
  • Analyzed sales patterns.
  • Double-checked shipments against packing slips to ensure that they were complete and accurate.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Metric helped me achieve $141,000.

Summaries

  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Deadline-driven
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Tasting Room Manager is articulate and driven to succeed.
  • Highly effective in budget management, evaluating personnel performance, and putting in place top-notch strategies.
  • Tasting Room Manager with 7 years of successful project management and process improvement experience.
  • Warehouse professional with demonstrated expertise in project management.
  • Adaptable, tenacious, and capable project manager with over 3 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Introduced digital reservation system for private events, improving booking confirmation lead times by 84% and reducing booking errors.
  • Developed tailored marketing strategies to promote wine club memberships, resulting in a member growth of 61% over several months.
  • Implemented a POS system integration that streamlined transaction processes, improving checkout efficiency by 15% and reducing wait times for guests.
  • Engaged in community outreach through sponsorship of local events, increasing tasting room guest traffic by 4% during weekends.
  • Successfully led team recognition efforts, reducing employee turnover by 66% through reward and recognition programs.
  • Authored standard operating procedures (SOPs) for tasting room operations, reducing errors and improving efficiency and consistency of service.
  • Exceed sales targets by 74% in 2016 by partnering with local suppliers to offer unique merchandise and wine-related accessories in the tasting room.
  • Facilitated team-building activities and wine education sessions that improved staff product knowledge and enhanced guest interactions, leading to an increase in wine club membership by 43%.
  • Led efforts to achieve standard, improving environmental sustainability while attracting eco-conscious guests to the winery.
  • Led the redesign of the tasting room layout to accommodate an enhanced customer flow and maximize seating efficiency for tasting events.

Affiliations

  • Institute of Masters of Wine (IMW)
  • International Wine & Spirits Guild
  • Professional Wine Growers Association
  • Wine Market Council Affiliate
  • Society of Women Engineers
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Jaycees
  • American Wine Society
  • International Association of Administrative Professionals

Certifications

  • Certified Tourism Ambassador (CTA)
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Social Media Strategy & Management Cert – Hootsuite Academy
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Sales Management Certification - Northwind
  • Diploma in Wines - WSET

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