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Skills

  • MS Office
  • Building rapport with patients and families
  • Medical insurance
  • Customer service
  • EMR
  • Data entry with 100% accuracy
  • Customer service in healthcare environments
  • Detail-oriented patient demographics review
  • Data entry
  • Fee Collection

Work Experiences

  • Assisted in managing financial assistance applications.
  • Chaired quarterly HIPAA compliance training, ensuring 16 staff members adhered to strict patient confidentiality standards.
  • Checked patients' insurance benefit details.
  • Collaborated with the medical billing team on resolving $18 in outstanding patient balances within the past year.
  • Collaborated with a team on a cost-saving initiative.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Explained treatment plans and payment options.
  • Assisted in managing financial assistance applications for uninsured patients, helping 2 individuals receive necessary medical care.
  • Achieved results in one year.
  • Achieved minimal downtime during the upgrade.

Summaries

  • Patient Access Service Representative with 6 years of successful strategic planning and client relations experience.
  • Achieved results within the past year through proactive communication.
  • Achieved results over three years.
  • Collaborative Patient Access Specialist.
  • Comprehensive knowledge of risk assessment and a dedication to patient satisfaction.
  • Patient Access Service Representative is a multi-talented Patient Access Service Representative who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with clinical staff.
  • Certified Patient Access Professional with expertise in HIPAA compliance and managing sensitive patient data for 5+ patients per day with zero confidentiality breaches.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.

Accomplishments

  • Fielded and resolved up to 7 patient issues per day, improving satisfaction scores and reducing wait times for escalated cases.
  • Created training materials and delivered sessions to 2 staff members, improving onboarding speed by 80%.
  • Chaired a quarterly HIPAA training program for 9 staff, ensuring full compliance with patient confidentiality standards.
  • Recruited by management to assist in the launch of a new patient access system, which led to a department-wide increase in productivity by 20%.
  • Contributed to the collection of $11 in outstanding patient payments by verifying benefits and eligibility before service provision.
  • Successfully processed 76% of patient registrations within 14 minutes, exceeding departmental benchmarks.
  • Partnered with case managers and social workers to streamline patient handoff, resulting in a 74% improvement in communication between departments.
  • Coordinated with the IT department to implement a system software upgrade, reducing registration system downtime by 73%.
  • Collaborated with a team on a paperless initiative, saving the company $7 per year in material and operational costs.
  • Consistently met or exceeded quotas, resulting in a 44% improvement in cash collections across 14 departments.

Affiliations

  • National Association of Social Workers
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Engaged in American Medical Billing Association (AMBA) forums and workshops
  • Certificated in Medical Terminology by procedure
  • International Council of Nurses
  • Affiliate of Association for Patient Experience (AfPE) to discuss patient experience improvements
  • Volunteer for local hospital’s patient navigation program
  • Volunteer at Atlanta Veterans Healthcare Access program
  • Society of Women Engineers

Certifications

  • Medical Billing and Coding Certification metric
  • Electronic Health Records Specialist Certification - standard
  • Microsoft Certified Systems Engineer (MCSE)
  • Patient Access Certification - Summit Group
  • Certified Medicare Specialist (CMS) - standard
  • Certified Professional Biller (CPB) - AAPC
  • ServSafe
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified HIPAA Professional (CHP) - method

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