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Skills

  • Weekly Payroll
  • Safety measures
  • Proficiency in quality assurance
  • Communications
  • Client-focused
  • Business operations
  • Conflict resolution
  • Kennel cleaning and sanitizing methods
  • Budgets
  • Bilingual in Portuguese

Work Experiences

  • Achieved a 64% resolution rate.
  • System helped me achieve $76,000.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with facilities management to identify and troubleshoot equipment issues, reducing service downtime by 19% and saving $16 annually.
  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Assisted in event preparation.
  • Looked for industry trends on social media and through online sources.
  • Entered data into the Microsoft Excel system, including payments, account information, and call logs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with management and contractors.

Summaries

  • Achieved up to $12 in annual savings.
  • Completed tasks one year ahead of schedule.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Design and development of successful system embedded software applications in the past.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at multi-tasking and ensuring an immaculate lobby, contributing to 40% guest satisfaction in Denver as measured by daily visitor feedback.
  • Achieved a 65% decrease in wait times.
  • Advanced training in safety hazard prevention.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with 18 years of progressive experience in the field who is highly organized and detail-oriented.

Accomplishments

  • Researched
  • Consulted
  • Won
  • Advised
  • Identified key safety hazards during routine inspections and directly liaised with the maintenance team, reducing incidents in the lobby by 21% over two years.
  • Identified
  • Integrated
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Represented
  • Managed

Affiliations

  • International Association of Venue Managers (IAVM)
  • Stadium Managers Association (SMA)
  • National Association of Social Workers
  • International Council of Nurses
  • National Fire Protection Association (NFPA)
  • Venue Management Association (VMA) - 2024
  • Project Management Institute
  • Society of Human Resource Management
  • American Society for Healthcare Environmental Services (ASHES)
  • International Executive Housekeepers Association (IEHA)

Certifications

  • Customer Service Excellence Certification Summit Group
  • Certificate in Hotel Industry Analytics (CHIA) - standard
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • ServSafe
  • Certified Public Accountant
  • Emergency Preparedness and Evacuation Training Certificate - Cedar Works
  • Conflict Resolution Skills Workshop - Vantage
  • Workplace Diversity and Inclusion Certificate - Vantage
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Project Management Professional (PMP)

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