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Skills

  • Energy-efficient upgrades
  • Emergency response planning
  • Cross-functional team collaboration
  • Building operations
  • Fair Housing Law Compliance
  • Property Inspections
  • Budget Management and Cost Control
  • Maintenance knowledge
  • Tenant and eviction laws
  • Showing and leasing of units

Work Experiences

  • Contributed to increased property value by 36%.
  • Compiled maintenance and repair requests for submission to the process department and solicited bid proposals from local contractors.
  • Directed the property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Coordinated with local contractors for property renovations.
  • Built connections with brokers.
  • Collaborated with Legal Counsel.
  • Decreased operational costs by $4 annually.
  • Cut filing time by 22%.
  • Conducted diligent follow-up with tenants.
  • Coordinated emergency preparedness initiatives, ensuring all building systems met safety standards and passed OSHA inspections.

Summaries

  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Ready to apply my skills and knowledge to a challenging role that offers the opportunity for long-term career advancement and success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Inspections are organized, issues are resolved, and risk assessment is delivered.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Associate Property Manager who is communicative and has excellent customer service and data analysis skills.
  • Clear understanding of budget management and cross-functional collaboration as well as budget management training.
  • Achieved a 24% reduction in operational costs.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.

Accomplishments

  • Reduced vacancy turnover time from 13 days to 11 days by coordinating leasing, renovations, and marketing efforts.
  • Developed rent forecasting models based on market trends and property performance data, achieving a 21% increase in rent growth projections over two years.
  • Managed a budget of $11 for capital repairs, completing improvements within scope and reducing future repair costs by 67%.
  • Implemented and maintained property management software system (QuickBooks), improving data accuracy and reducing administrative tasks by 46% hours/week.
  • Resolved product issue through consumer testing.
  • Secured ITIL for 9 properties by aligning maintenance schedules and regulatory inspections with tight deadlines.
  • Implemented a new energy-efficiency program across 5 buildings, reducing utility consumption by 84% and saving $15 annually.
  • Collaborated with a leasing team to achieve 72% occupancy rates across 7 high-demand properties in metric
  • Implemented automated expense tracking workflow, reducing manual errors and saving 17 hours per week in administrative effort.
  • Led the development of tenant satisfaction initiatives, resulting in a 58% satisfaction rating and a 48% increase in lease renewals.

Affiliations

  • Building Owners and Managers Association (BOMA)
  • Chair of Marketing & Operations Sub-Committee for system
  • Licensed Property Manager with Washington Real Estate Association
  • Leadership program through Building Managers Association (BMA)
  • Member of local Chamber of Commerce focusing on Property & Housing expansion
  • American Medical Informatics Association
  • Jaycees
  • International Council of Nurses
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals

Certifications

  • Residential Management Professional (RMP) - method
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Certified Maintenance Operations Specialist (CMOS) - National Apartment Association (NAA)
  • Accredited Residential Manager (ARM) - Institute of Real Estate Management (IREM)
  • CompTIA Network+
  • Certified Professional Manager (CPM) - National Property Management Association (NPMA)
  • Apple Certified Associate (ACA)
  • Real Estate Financial Modeling Certification - metric
  • Google Certified Professional Cloud Architect
  • LEED Green Associate, U.S. Green Building Council (USGBC)

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