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Skills

  • Account development
  • Miscellaneous expertise
  • Interpersonal and written communication
  • Clerical support
  • Market trend analysis
  • Team Leadership
  • Revenue generation
  • Photography
  • Public speaking
  • Data analysis

Work Experiences

  • Created and followed up on lead lists that were generated as a result of specific marketing campaigns.
  • Double-checked client organization and agreements with company priorities using automated content management systems.
  • Communicated with customers to learn about their needs and make recommendations for the best solutions.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Increased territory operations by cold-calling local business leaders and negotiating favorable contracts.
  • Increased life insurance product profits to over $5 in the past year.
  • Working closely with retail store managers and leaders, I am in charge of planning and organizing sampling events.
  • Drove business success by delivering key metrics such as sales, credit, and warranties.
  • Answered an average of 6 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Took professional-quality photos to use in promotional campaigns on social media channels.

Summaries

  • Individual who is well-versed in determining customer needs based on personal characteristics and other factors related to customer preferences.
  • Dedicated to providing excellent customer service.
  • Seasoned Sales Ambassador with 16 years of customer service experience and knowledge of selling ServiceNow offerings.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Multitasking, communication, and organizational skills are all strengths of this listener.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Senior Sales Representative with a track record of meeting and exceeding sales targets.
  • Senior Sales Representative who is capable of establishing and maintaining client relationships.
  • Senior Sales Representative with exceptional client service and strategic planning capabilities.

Accomplishments

  • Championed a new customer feedback process, leading to a 56% improvement in customer satisfaction over framework.
  • Improved
  • Achieved Top Sales Ambassador award for 2018, exceeding sales targets by 72% across 3 regions.
  • Collaborated with the product development team to tailor product offerings to client needs, increasing customer retention rates to 48%, year-over-year.
  • Prepared
  • Won
  • Identified
  • Created
  • Resolved
  • Guided

Affiliations

  • Sales Enablement Society
  • Society of Women Engineers
  • Toastmasters International – Communication & Leadership
  • Rotary International
  • Sales and Marketing Executives International (SMEI)
  • Institute of Sales Management (ISM)
  • Certified Sales Professional (CSP) Scrum Master – Membership
  • Salesforce Certified Associate HubSpot – Membership
  • Professional Sales Association (PSA)
  • Council of Supply Chain Management Professionals (CSCMP)

Certifications

  • Professional Certified Marketer (PCM) - American Marketing Association
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Facebook Blueprint Certification - standard
  • First Aid/CPR Certified
  • Certified Marketing Consultant - Harbor & Co.
  • Apple Certified Associate (ACA)
  • Customer Service and Sales Certified Associate (CSSCA) - National Retail Federation Foundation

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