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Skills

  • Customer retention strategies
  • Team management
  • Line sanitation
  • Organization
  • Communications
  • Guest relations training
  • Cordial
  • Safety and sanitation training
  • Microsoft Office Suite proficiency
  • MS Office

Work Experiences

  • Transported Adobe Creative Suite to 6 months customer locations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 5 calls per 6 months to help customers with their questions and concerns.
  • Kept track of all customer visits, employee schedules, and special events on a master appointment calendar.
  • Followed the pre-determined opening and closing procedures for each spa station.
  • Was prompt in responding to customer requests and concerns.
  • Entered demographic and preference information about customers into the salon's computer database.
  • All client reservations were relayed to the appropriate personnel.
  • Quickly and courteously answered a high-volume, multi-line phone.
  • Kept track of weekly supply and inventory requirements and placed regular orders totaling $14.

Summaries

  • Nail Technician with 15 years of successful vendor management and quality assurance experience.
  • 17 years of experience as a meticulous manicurist.
  • Acrylic, gel, and natural nail care techniques are all skills I have.
  • Spa Concierge with exceptional customer service skills and an understanding of how to anticipate customer needs.
  • Bringing 4 years of industry experience.
  • Graduated from metric with a Washington license.
  • Nail Technician is a dedicated Nail Technician who specializes in signature techniques and applications.
  • Customer service and communication skills are exceptional.
  • Manicurist with an interest in pursuing a career in the industry.
  • Experienced Stylist with buying materials, accessories, and clothing to maximize individual appeal.

Accomplishments

  • Promoted eco-friendly and vegan nail polish alternatives, resulting in a 62% increase in repeat eco-conscious clients.
  • Developed and delivered nail care tutorials at local community centers, attracting 13 new customers to the salon.
  • Regularly maintained state-sanctioned sanitation protocols, resulting in a 100% compliance rating during 2015 inspections.
  • Ran post-service client review campaigns, increasing positive Google reviews by 73%.
  • Provided high-quality bridal party nail services, increasing client referrals in the wedding industry by 64%.
  • Increased sales 14% over several months.
  • Efficiently managed client scheduling and service records using method, reducing booking errors by 66%.
  • Led sanitation and safety audits using advanced procedures, achieving a 18% improvement in health compliance standards.
  • Implemented a customer loyalty program that saw average spending per client increase by 6 over 16 visits.
  • Resolved product issue through consumer testing.

Affiliations

  • Lions Club
  • International Pedicure Association (IPA)
  • NAILS Magazine Trends Contributor
  • Trained by OPI Nail Professional Program
  • Nail Artists United
  • Rotary International
  • Society of Women Engineers
  • International Nail Technicians Association (INTA)
  • Toastmasters
  • Project Management Institute

Certifications

  • IBX System Educator Certification
  • Structural Gel/Camouflage Gel Certification
  • Certified Manicure/Pedicure Specialist
  • CND™ Shellac™ Pro Certification
  • Efile Certification (Electric Filing Systems)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Certified Nail Hygiene Educator
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)

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