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Skills

  • General office functions
  • Supervision
  • Financial records
  • Database management
  • Client communication
  • Microsoft Excel expertise
  • Records management
  • Customer service
  • MS Office
  • Electronic Records Management

Work Experiences

  • Created a filing request tracking system.
  • Completed integration within two years.
  • Oversaw the delivery of metric project by initiative team, which resulted in metric.
  • Created a searchable database.
  • Collaborated with multiple departments.
  • Assisted in the design and implementation of a new electronic records system, which led to a 10% increase in overall team speed and accuracy.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Classified and recorded over 7 records weekly.
  • Contributed to increased operational efficiency.
  • Allowed for easier cross-referencing between project-based and chronological files.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Capable of preparing executive-level summaries from complex files, condensing 16 pages of documents into key points for efficient decision-making at board meetings.
  • Costs were consistently reduced while profits were increased.
  • Conducted diligent file auditing for legal cases.
  • Within Miscellaneous, senior File Assistant and outstanding performer in budget management and cross-functional collaboration.
  • Consistently fulfilled external file retrievals within 24 hours.
  • Experienced File Clerk with 4 years of organizing, documenting, planning, and implementing clerical resources with an emphasis on productivity and cost efficiency.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Created improved storage processes.
  • Achieved a 44% audit compliance rate.

Accomplishments

  • Worked with upper management on reformatting digital file storage structures for archival purposes, leading to a saving of $4 in retrieval software costs.
  • Resolved product issue through consumer testing.
  • Documented and resolved method which led to procedure.
  • Assisted in the implementation of a cross-department record-keeping initiative, successfully reducing file search times by 19%.
  • Ensured secure document shredding and disposal for classified information with zero confidential data breaches achieved in 2016.
  • Optimized document retrieval processes through efficient records indexing, improving the average search time by 36%.
  • Successfully assisted 10 departments in digitizing historical records spanning 12 years, increasing inter-department access to critical information.
  • Conducted a thorough annual audit of over 4 files, identifying 10 opportunities to improve the accuracy and efficiency of the filing system.
  • Facilitated the successful transition from a manual to an electronic filing system, boosting document retrieval speed by 79%.
  • Successfully collaborated with IT departments to reduce digital archive access downtime by 36% through quick troubleshooting.

Affiliations

  • Toastmasters
  • Chartered Institute of Library and Information Professionals (CILIP)
  • American Records Management Association (ARMA) - Certification Holder in OSHA
  • National Association for Information Destruction (NAID)
  • International Organization for Standardization (ISO) - Member specializing in Information Management
  • Association of Information Technology Professionals
  • Information Management Training Council
  • International Association of IT Asset Managers (IAITAM)
  • International Records Management Trust (IRMT)
  • American Marketing Association

Certifications

  • Document Control Technician Certification by the Institute of Document Control
  • ServSafe
  • CompTIA A+ Technician
  • Digital Records Management Certification from metric
  • Legal Files Software Certification 2018
  • Records Retention Specialist Certification from Ironclad Systems
  • Professional Records and Information Services Management (PRISM) Certification
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Records and Information Management (RIM) Certification by ARMA International

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