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Skills

MS Office
Regulatory compliance
Post-installation client support and follow-up
Business operations
New business development and client acquisition
Organization
Advanced troubleshooting of HVAC systems
Customer Retention and Loyalty Growth
Microsoft applications proficiency
Sales performance tracking and exceedance

Work Experiences

Achieved operational efficiency savings.
Educated customers about promotions to increase sales.
Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
Achieved results in 2015.
Closed service agreements with clients.
Advised on HVAC system placements.
Coached a team of 4 sales professionals on soft skills and product knowledge, leading to a 55% performance improvement within three years.
Kept my knowledge of store sales, payment policies, and security standards up to date.
Applied expert knowledge in Tableau systems.
Talked to customers about Tableau, outlined restrictions, and educated them on policies.

Summaries

Adept at building strong client relationships.
Analytical Comfort Consultant committed to enhancing first-call resolution rates by 15%, ensuring clients experience superior, uninterrupted comfort year-round.
Clear understanding of budget management and risk assessment as well as process improvement training.
Accomplished Comfort Consultant specializing in problem-solving complex HVAC issues, increasing operational efficiency by 82% through hands-on troubleshooting methods.
Client-focused Comfort Consultant.
Boosted client comfort measurably.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Closed agreements worth over $6.
Certified Comfort Consultant known for collaborating with framework to deliver high-quality, co-branded HVAC solutions, increasing quarterly revenue by 41%.
Costs were consistently reduced while profits were increased.

Accomplishments

Achieved a customer retention rate increase of 69% by spearheading a personalized follow-up system after service delivery.
Strengthened customer service experiences through product education, elevating the average customer satisfaction score by 56%.
Collaborated with the marketing team to develop targeted campaigns that increased HVAC-related inquiries by 80%.
Generated over $15 in new business through strategic cross-selling of comfort and energy-efficient solutions to existing service customers.
Delivered superior post-service follow-ups that eliminated initiative and boosted customer reviews by 54%.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Diagnosed and addressed complex issues in QuickBooks systems, reducing operational downtime by 74% and elevating customer satisfaction scores.
Analyzed regional sales data and identified market gaps, boosting new customer acquisition by 76% through targeted outreach initiatives.
Improved lead response times by 64% through proactive communication and CRM system tracking, resulting in higher conversion rates.
Secured maintenance contracts totaling over $4, ensuring ongoing revenue streams and fostering long-term relationships with major clients.

Affiliations

Residential Energy Services Network (RESNET) Member
Freemason
Participated in HVAC training workshops through program
Refrigeration Service Engineers Society (RSES) Membership
Toastmasters
Association for Supply Chain Management (APICS)
Green Mechanical Council Certification or Educational Courses
Member of the Retail Industry Leaders Association (RILA)
American Society of Safety Professionals
Rotary International

Certifications

SHRM Senior Certified Professional (SHRM-SCP)
Building Performance Institute - Building Analyst Professional (BPI-BA)
ServSafe
LEED Green Associate for Residential HVAC Solutions
Certified Smart Thermostat Installer (CSTI)
Manual J Load Calculation Certification through ACCA
Comfort Consultant Certification from standard
Certified Duct System Design Technician from metric
Certified Energy Manager (CEM) from Association of Energy Engineers
HVAC Excellence Professional Certification

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