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Skills

  • Advanced CRM system proficiency
  • Customer feedback incorporation
  • Proposal development
  • Contract negotiation
  • Supervision
  • Budgets
  • Relationship development
  • Communications
  • Technical troubleshooting
  • Technical documentation

Work Experiences

  • Assisted in the creation of technical white papers.
  • Contributed to the forecasting of overall bookings for assigned accounts.
  • Assisted clients with RFQs and RFPs, contributing to a 15% YOY growth in key verticals.
  • Identified new booking prospects within assigned accounts.
  • Accomplished this over 2022.
  • Conducted high-level technical product demonstrations.
  • Collaborated with the R&D team to modify product features based on field feedback, reducing return rates by 63%.
  • Achieved sales goals over 2021.
  • Promoted the company's products and services, such as Adobe Creative Suite and Power BI.
  • Achieved 74% more accurate forecasting.

Summaries

  • Collaborative leader with experience in channel partner management, successfully launching joint marketing campaigns that expanded ServiceNow's reach by 32%.
  • Helping customers understand product offerings by combining deep technical knowledge with strong communication skills.
  • Excellent service and a significant return on investment drive the company's vision.
  • Entrepreneurial Sales Engineer with excellent business acumen and proven history of driving technical sales and revenue growth. Friendly and outgoing with natural ability to build key relationships through communication, customer service, and negotiation skills. Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines.
  • Achieved 48% turnover improvement.
  • Entrepreneurial Sales Engineer with strong business skills and a track record of increasing technical sales and revenue.
  • Expert at collaborating with customers to identify IT challenges and develop practical solutions.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 76% revenue growth.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.

Accomplishments

  • Captured market intelligence and competitive positioning, influencing product development decisions that enhanced the value proposition of Tableau.
  • Trained 8 internal staff on new CRM tools, improving project tracking and reporting accuracy leading to a 71% reduction in workflow bottlenecks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided clients with technical support by conducting in-depth product demonstrations which contributed to a 6 sales increase across the Northeast.
  • Proactively identified untapped vertical markets, resulting in a 64% increase in sales from new sectors over 6 months.
  • Developed and presented tailored demonstrations for enterprise clients, resulting in the installation of 3 new systems across the Southwest within 2016.
  • Achieved initiative to deepen technical knowledge, enhancing credibility during customer engagements and technical presentations.
  • Trained and mentored 14 new sales engineers, streamlining their onboarding process to increase field effectiveness by 40%.
  • Utilized CRM software to monitor and manage 8 key account relationships, driving a 19% improvement in customer retention.
  • Achieved President’s Club in 2016.

Affiliations

  • American Institute of Industrial Engineers (AIIE)
  • Industrial Automation Engineers Network
  • American Electronics Association (AEA)
  • International Society of Automation (ISA)
  • Society for Marketing Professional Services (SMPS)
  • Technology Transfer Society (T2S)
  • Jaycees
  • Customer Relationship Management Institute (CRMI)
  • International Forum of Professional Engineers (IFPE)
  • Society of Human Resource Management

Certifications

  • IT Service Management Certification (ITIL Foundation)
  • First Aid/CPR Certified
  • Certified User of framework – CRM expert certification
  • Certified Sales Executive (CSE) from Sales and Marketing Executives International (SMEI)
  • Lean Six Sigma Black Belt Certification
  • Certified Network Security Specialist (CNSS)
  • HubSpot Sales Software Certification
  • Certified in Production and Inventory Management (CPIM) from APICS
  • Certified Public Accountant
  • Certified Technical Sales Professional (CTSP) from The Global Association of Technical Sales Professionals

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