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Skills

  • Compliance with corporate guidelines
  • Cleaning procedures
  • POS systems proficiency
  • Performance improvement
  • Customer relationships
  • Merchandising expertise
  • Cross-functional collaboration
  • Product recommendations
  • Supervision
  • First Aid/CPR

Work Experiences

  • Kept track of deliveries by comparing merchandise to invoice paperwork and reporting any discrepancies to the supervisor.
  • Achieved Outstanding Service Award for customer service excellence in 2021.
  • Collaborated with shift leaders to resolve escalated customer issues.
  • Collaborated with team members.
  • Adjusted layouts for compliance.
  • Achieved 51% improvement in on-time product availability.
  • Collaborated with other team members to redistribute tasks that successfully maintained store cleanliness during busy periods without impacting customer service.
  • Achieved 32% error-free rate.
  • Boosted team sales by $14 within 6 months.
  • Assisted in on-the-spot restocks.

Summaries

  • Achieved a 47% retention rate.
  • Punctuality, dependability, and willingness to work any shift are all qualities that I possess.
  • Dedicated Flo Team Member with a strong work ethic and experience managing strategic planning and performance reporting in high-pressure situations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Individual who has worked as a Stocker for system company for more than 4 years.
  • Achieved a 79% increase in team efficiency.
  • Fast worker who pays close attention to detail and follows through.
  • Multilingual individual with a team-oriented personality and the ability to handle a variety of tasks, including shipments and customer payments.
  • Flo Team Member is a multi-talented Flo Team Member who is consistently rewarded for planning and operational improvements.
  • Adept at using digital inventory tracking systems.

Accomplishments

  • Resolved product issue through consumer testing.
  • Completed ad-hoc inventory counts outside regular schedules, minimizing losses by 10 and ensuring accurate reporting.
  • Improved online order fulfillment processes, lowering product delivery times by 77% and enhancing customer satisfaction.
  • Collaborated with the adjacent stores to share resources during high-demand periods, reducing product shortages by 20% %.
  • Led on-the-job training for new hires, cutting onboarding time by 82% and enhancing staff productivity within the past year.
  • Served as the primary liaison for deliveries, facilitating smoother coordination and a 77% improvement in lead time for product arrivals.
  • Assisted in the display reorganization of store’s featured products, increasing impulse purchase rates by 25%.
  • Collaborated with cross-functional teams to plan store layouts for seasonal inventory, which led to a reduction in stock misplacement by 18%.
  • Utilized mobile inventory scanners, improving restock efficiency by 41% and reducing customer wait times during peak hours.
  • Documented and resolved metric which led to system.

Affiliations

  • Member of Store Operations Excellence Group 2022 - Ongoing
  • Service Employee International Union Member, Local Austin 2018 - Ongoing
  • Member of Visual Merchandising Development Forum 2021
  • Rotary International
  • Customer Service Professionals Network 2020
  • Professional Cash Management Certification from Summit Group 2024
  • National Confectioners Association Affiliate Member 2022
  • Toastmasters
  • Association for Computing Machinery
  • Member of Learning and Development Coordinators Network 2015

Certifications

  • Certified Team Leader in Retail Operations by Summit Group
  • Certified Warehouse Logistics Professional by Lakeside Partners
  • Certified Sales Associate (CSA) by Meridian
  • Certified Retail Marketing Specialist by Lakeside Partners
  • Project Management Professional (PMP)
  • Certified Distribution and Logistics Specialist by Lakeside Partners
  • Certified Visual Merchandising Specialist (CVMS) by Beacon Labs
  • Certified Professional in Supply Chain Management (CPSM) by ISM
  • CompTIA A+ Technician
  • Certified Employee Recognition Program Manager by Harbor & Co.

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