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Skills

  • Drug inventory management
  • Customer satisfaction improvement strategies
  • Verifying orders
  • Managing products
  • Coordinating inventory
  • Mentorship and career progression programs
  • Pharmacy Management Software (PMS) implementation
  • Employee retention strategies
  • Quality review processes
  • Patient care improvement programs

Work Experiences

  • Achieved exclusive product access.
  • Achieved a 59% reduction in prescription fulfillment errors.
  • Managed and mentored staff of 7 Pharmacy District Managers using data analysis and workflow optimization and delivering focused initiative training.
  • Built a network of community healthcare providers leading to a referral increase by 61% and steady clinics sales growth of 11/year.
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
  • Conducted quarterly compliance audits across the district, resulting in a 65% adherence to regulatory standards including CPA.
  • Achieved steady clinic sales growth of 7/year.
  • Contributed to a 29% increase in morale.
  • Achieved year-on-year sales growth of 49% by actively mentoring underperforming locations and deploying individualized improvement plans.
  • New initiative and process guidelines were implemented, reducing administrative errors from 16% to 8%.

Summaries

  • Achieved a 18% improvement in customer retention.
  • Accomplished Pharmacy District Manager.
  • Informs patients about medication side effects, contraindications, and benefits.
  • Clear understanding of data analysis and quality assurance as well as data analysis training.
  • Pharmacist with experience working in hospital, community, and clinic pharmacies.
  • Achieved a 73% reduction in budget overruns.
  • Patients were informed about medication side effects, contraindications, and benefits.
  • Professional with 15 years of experience processing and filling prescriptions, counseling patients, and responding quickly to minor illnesses.
  • Calculating doses, preparing compounds, and securing storage to protect inventories are all skills I have.
  • Oversee standard pharmacy operations to meet operational goals and fill over 12 orders per day.

Accomplishments

  • Enhanced pharmacy safety protocols, reducing medication dispensing errors by 80%, while maintaining high customer satisfaction.
  • Partnered with pharmaceutical representatives to introduce 8 new product lines, achieving exclusive sales growth of 16 in one year.
  • Reduced employee turnover by 19% within three years by developing professional development programs and enhanced retention incentives.
  • Maintained a 26% adherence rate to compliance and regulatory standards across the district by instituting regular training updates.
  • Monitored and analyzed district-wide financial reports, identifying opportunities to increase profitability by 30% through cost-saving measures.
  • Optimized prescription fill times by 32% through the integration of Jira, improving overall patient satisfaction scores.
  • Created and executed recruitment strategies that reduced pharmacy technician vacancy rates from 42% to 26% within 6 months.
  • Increased OTC product sales by 80% through effective merchandising strategies and cross-promotion with prescription products.
  • Developed strategic partnerships with 14 community clinics which resulted in a 46% increase in prescription referrals.
  • Monitored and optimized workflow for 7 high-volume locations, reducing wait times by 80% month-over-month.

Affiliations

  • Women Pharmacist Day Task Force
  • National Alliance of State Pharmacy Associations (NASPA)
  • Rx Graduate Program Alum Meridian
  • American Marketing Association
  • Healthcare Distribution Alliance (HDA)
  • Pharmacy Leadership & Education Institute (PLEI)
  • Academy of Managed Care Pharmacy (AMCP)
  • American Society of Health-System Pharmacists (ASHP)
  • American Medical Informatics Association
  • Academy of Pharmacy Technicians (APT)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • National Community Pharmacists Association (NCPA) Certification
  • Certification in Medication Adherence and Patient Counseling Services 2022
  • Certified Pharmacy Manager (CPM)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Comprehensive Immunization Services (CIS) Certification
  • Certified Diabetes Care and Education Specialist (CDCES)
  • First Aid/CPR Certified
  • Certified Medication Therapy Management Specialist (CMTMS)

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