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Skills

  • To-go order preparation
  • Food and beverage pairings
  • Cash Handling
  • Food inventory management
  • Event Coordination and Setup
  • Hospitality service expertise
  • Food running
  • Food and beverage pairing recommendations
  • Customer service excellence
  • Adherence to service etiquette

Work Experiences

  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Achieved top monthly sales team performance by recommending upsell strategies on QuickBooks specials and menu upgrades.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Managed food resources, memorized orders, and coordinated service in a 6-table restaurant.
  • Actively contributed toward minimizing food waste by accurately placing orders and assisting in kitchen liaison during peak hours.
  • Achieved top monthly sales team performance.
  • Accurately placed orders.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 6 tables per shift.
  • Solicited feedback from customers, resolved issues, provided additional items, and improved throughout the meal.

Summaries

  • Front of House Waiter is a focused and dependable Front of House Waiter who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Experienced Front of House Waiter with initiative restaurant environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • With careful organization, he is an effective creator of service structures.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Collaborative team leader with extensive experience in fair supervision.
  • Upselling 4% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Efficient Front of House Waiter with over 6 years of experience in program and initiative service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.

Accomplishments

  • Streamlined restaurant waitlist processes, reducing guest wait times by 53% during busy periods.
  • Increased drink sales by 27% over two years through personalized drink pairing suggestions based on guest preferences.
  • Successfully managed a floor team of initiative during a method, ensuring prompt service and excellent guest satisfaction.
  • Trained staff to build positive guest relationships, resulting in a 81% increase in repeat business and overall customer relations.
  • Documented and resolved method which led to initiative.
  • Increased revenue by an average of $15 per customer by using strategic upselling techniques during special events and occasions.
  • Reduced shift-change delays by 48% through clear communication and preparation, streamlining early evening and late-night transitions.
  • Recognized for upselling unique HubSpot and menu items, increasing individual customer spending by 17 on average.
  • Introduced a feedback system for customers that increased review scores on platforms like procedure by 56% within the past year.
  • Successfully served up to 11 guests per shift during large-scale events with no complaints and 61% positive feedback.

Affiliations

  • Jaycees
  • Restaurant Industry Networking Group
  • American Marketing Association
  • Association for Computing Machinery
  • Event Planning and Catering Professionals Association
  • Front of House Service Professionals Network
  • American Medical Informatics Association
  • Quick Service Restaurant Association
  • Waiters and Bartenders Union
  • Professional Servers Network

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Guest Service Professional (CGSP) - 2023
  • Cisco Certified Network Associate (CCNA)
  • Menu Engineering and Design Certificate method
  • Allergen Awareness Certification Illinois 2018
  • Cisco Certified Internetwork Expert (CCIE)
  • CPR and First Aid Certification standard

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