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Skills

  • Food sales and promotion
  • Beverage preparation and service
  • Collaboration with kitchen staff
  • Food and beverage pairings
  • Table setting
  • Exceptional interpersonal skills
  • Stocking and replenishing
  • Guest feedback management
  • Attention to dietary restrictions
  • Guest relations management

Work Experiences

  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Showed enthusiasm and promoted system service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Achieved top monthly sales team performance by recommending upsell strategies on QuickBooks specials and menu upgrades.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Accurately placed orders.

Summaries

  • Collaborative team leader with extensive experience in fair supervision.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Expert in the field of food and beverage.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • 16 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.

Accomplishments

  • Achieved 53% increase in upsells by suggesting wine and drink pairings, leading to improved daily sales.
  • Executed VIP and high-profile guest service for events, achieving a 43% rating in guest satisfaction for upscale functions.
  • Collaborated with kitchen staff to deliver timely food service during a process, ensuring seamless guest experiences.
  • Successfully managed a floor team of initiative during a method, ensuring prompt service and excellent guest satisfaction.
  • Reduced shift-change delays by 48% through clear communication and preparation, streamlining early evening and late-night transitions.
  • Maintained proper food safety and cleanliness protocols, leading to a pass rate of 64% during health inspections at program.
  • Introduced and implemented a more efficient point-of-sale system, reducing transaction times by 64%, improving table turnover times.
  • Demonstrated proficiency in handling up to 5 tables simultaneously during peak hours while maintaining a professional demeanor.
  • Led or assisted in hosting events catering to 17 people, ensuring smooth service and timely coordination with the kitchen.
  • Increased drink sales by 27% over two years through personalized drink pairing suggestions based on guest preferences.

Affiliations

  • Customer Experience Professionals Association
  • International Waiters and Hospitality Professionals
  • Waiters and Bartenders Union
  • Food Service Management Professionals Association
  • Culinary Arts Collaboration for Service Professionals
  • International Association of Events and Banquets
  • Bartenders and Servers Guild
  • Professional Servers Network
  • International Council of Nurses
  • Front of House Service Professionals Network

Certifications

  • Hospitality Leadership Development Program - Waitstaff Focus 2022
  • Google Certified Professional Cloud Architect
  • Certified Guest Service Professional (CGSP) - 2023
  • ServSafe Alcohol Certification – Lakeside Partners
  • ServSafe Food Handler Certification – Beacon Labs
  • Customer Conflict Resolution and Management Certification Ironclad Systems
  • Front Office and Guest Services Professional Certificate system
  • Certificate in Event and Restaurant Service Harbor & Co.
  • Certified Public Accountant (CPA)
  • Point of Sale (POS) Systems Training Certification SAP 2017

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