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Skills

  • Time management
  • Dispute resolution
  • Mentorship and Coaching
  • Client communication
  • Legal document drafting
  • Large-loss claim resolution
  • Business operations
  • Accident reconstruction analysis
  • Operational improvement
  • Medical provider partnership

Work Experiences

  • Collaborated with insureds, attorneys, and medical providers.
  • Assessed impairment and disability.
  • Achieved savings during 18 months.
  • Identified insurance coverage limitations with a thorough examination of claims documentation and related records.
  • Collaborated with underwriting and legal teams to review policy language and identify coverage gaps, benefitting customers with quicker, clearer settlement resolutions.
  • Achieved average savings of $15 per claim.
  • Transported Asana to three years customer locations.
  • Analyzed the data gathered during the investigation and wrote a report with my findings and recommendations.
  • Reviewed original investigation reports and documents to address secondary concerns.
  • Conducted thorough analysis of fault.

Summaries

  • Bodily Injury Adjuster recognized for comprehensive scene investigations and thorough documentation, improving case accuracy and accountability.
  • Certifiably trained in loss adjustment techniques.
  • Adept at overseeing large caseloads.
  • Collaborated with defense attorneys.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Bodily Injury Adjuster with 17 years of successful client relations and team leadership experience.
  • Bodily Injury Adjuster recognized for scene investigations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Hardworking Bodily Injury Adjuster with 12 years of telecommuting experience meeting customer needs.
  • With strong case management and relationship-building abilities, I am meticulous, systematic, and highly experienced.

Accomplishments

  • Reduced customer complaints related to bodily injury claims by 76% through improved communication procedures and quick resolution.
  • Led a team of 9 adjusters in the successful adjustment of bodily injury claims, assisting in claims ranging from 15 to 12.
  • Performed thorough policy reviews and negotiations, ensuring that indemnity payments complied with company protocols and legal requirements.
  • Achieved an increase in customer retention by 61% through consistent follow-up on urgent claims and maintaining quality service during negotiations.
  • Mentored junior adjusters on policy interpretation and investigation processes, improving team performance and reducing error rates by 16%.
  • Collaborated closely with legal teams, claimants, and health providers to facilitate the resolution of contentious cases before reaching a court of law.
  • Prepared thorough medical record reviews that resulted in a 48% increase in accurate settlement outcomes.
  • Reduced settlement claim payouts by 48% through effective mediation techniques and in-depth liability assessments.
  • Documented and resolved process which led to framework.
  • Partnered with fraud detection teams to identify red flags in initiative, slashing potential payout waste by $4 over 10 cases.

Affiliations

  • Educational Affiliates Program - Disaster Recovery Institute International (DRII)
  • National Association of Social Workers
  • Society of Automobile Engineers (SAE) – Standards for Accident Analysis Group
  • Claims and Litigation Management (CLM) Alliance
  • American Bar Association (ABA) - Tort Trial and Insurance Practice Section
  • Chartered Property Casualty Underwriter (CPCU) Society
  • Association for Supply Chain Management (APICS)
  • National Alliance for Insurance Education & Research
  • Association of Information Technology Professionals
  • International Law Enforcement and Educators Training Association (ILEETA)

Certifications

  • Loss Adjusting Professional Certification (LAPC), Summit Group
  • Certified Claims Examiner (CCE) in Personal Injury, metric
  • Personal Lines Insurance Certification – Meridian
  • Cisco Certified Network Associate (CCNA)
  • Associate in General Insurance (AINS)
  • Claims Process Optimization Specialist (CPOS)
  • Property Insurance Adjuster Training Certification, Raleigh
  • Auto Claims Investigation Expert, Lakeside Partners
  • Auto Insurance Certification, Power BI, 2020
  • Chartered Property Casualty Underwriter (CPCU)

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