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Skills

  • Conflict Resolution and Complaint Handling
  • Insurance billing
  • Conflict de-escalation
  • Planning and coordination
  • RFI Scanners
  • Team management
  • Client request prioritization and personalization
  • Operational improvement
  • Invoice generation
  • Security systems

Work Experiences

  • Collaborated with management on table rotation strategies.
  • Immediately recognized VIP customers and gave them special treatment, including preferred tables.
  • Awarded in 2017 for exceptional customer service.
  • Achieved over 53% of guests providing five-star reviews.
  • Helped the kitchen staff with food counts by calculating the number of items needed for a full service.
  • Contributed to restaurant’s recognition in Outstanding Service Award.
  • Provided special accommodations for guests with special needs, such as child seats and wheelchairs.
  • Boosted job satisfaction.
  • Collaborated with kitchen staff to ensure the seamless preparation and serving of meals, reducing table wait times by an average of 13 minutes per shift.
  • Assisted bartenders by quickly clearing and resetting bar tables, helping decrease congestion and boosting drink sales by 72%.

Summaries

  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • When greeting visitors, vendor management and quality assurance should be friendly and conversational.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Food Service Host with 15 years of experience helping customers and assisting teammates and managers.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Communicative and team-oriented, with QuickBooks expertise.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Framework and program have a proven track record.
  • Motivating leader who has built and managed method teams in the past.
  • Food Service Host with stakeholder engagement and team leadership abilities.

Accomplishments

  • Effectively managed seating during peak hours, reducing guest waiting times by 51% and improving dining flow.
  • Communicated daily with management to optimize seating plans and inventory availability, improving the guest flow and reducing bottlenecks.
  • Crafted tailored beverage recommendations based on customer preferences, earning repeat patronage and increasing beverage sales by 62%.
  • Streamlined seating arrangements for 17+ guest events, collaborating closely with management to provide a seamless dining experience.
  • Enhanced the customer experience by implementing feedback from guest surveys, increasing overall satisfaction scores by 79%.
  • Trained 8 new employees in efficient register handling and customer communication, leading to reduced order processing times by 57%.
  • Utilized exceptional verbal and non-verbal communication skills to enhance guest satisfaction, leading to a 52% increase in repeat visitors.
  • Awarded Employee of the Year for Employee Excellence for maintaining high guest satisfaction during the busiest times of the season.
  • Reduced negative guest feedback across initiative by 84%, following the implementation of a guest-focused service recovery plan.
  • Provided exceptional service to guests with dietary restrictions, coordinating with chefs to ensure all requests were properly executed.

Affiliations

  • Certified Hospitality Supervisor (CHS) through American Hotel & Lodging Association (AHLA)
  • Certified in Crisis Management for Food Service Professionals, Cedar Works, 2023
  • Earned Foodservice Management Professional (FMP) through NRA, 2020
  • Affiliated with Global Foodservice Advisors (GFA)
  • Certified Nutrition and Wellness Specialist, Summit Group, 2016
  • Coordinated QuickBooks with the Association of Foodservice Professionals, 2022
  • Member, Food Service Executives Association
  • Participated in Food & Beverage Management Training Program, Northwind, 2018
  • Active Volunteer, Local Food Bank, Portland
  • Member, Society for Hospitality and Foodservice Management (SHFM)

Certifications

  • Hospitality and Tourism Management Certification by initiative
  • Certified Restaurant Manager (CRM) in Miscellaneous
  • CPFM: Certified Professional Food Manager
  • Table Etiquette and Guest Interaction Certification
  • Online Reservation System Competency with ServiceNow
  • Certified Professional in Food Safety (CP-FS)
  • Apple Certified Associate (ACA)
  • American Academy of Financial Management (AAFM)
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Cisco Certified Internetwork Expert (CCIE)

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