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Skills

  • Advanced behavioral management strategies
  • Staff development plans
  • Process improvement
  • MS Office
  • Regulatory compliance
  • Communications
  • Leadership development program creation
  • Budgets
  • Employee engagement survey development
  • Team-building activities

Work Experiences

  • Achieved a 20% improvement in employee skill competency scores.
  • Was in charge of organizing ongoing technical training and personal development classes for employees.
  • Adjusted content to improve long-term retention.
  • Upper management was informed of all learning and performance objectives, schedules, and training assessments.
  • Collaborated with HR to revamp the performance review structure, boosting employee satisfaction scores by 53% within 7 months.
  • Provided staff training during demonstrations, meetings, conferences, and workshops.
  • Was in charge of all coaching, training, and performance improvement activities for exempt employees.
  • Collaborated with marketing to design and deliver training on a new SAP, which increased usability by 28%.
  • Conducted training in Portland.
  • Created surveys to identify training needs based on projected production processes and changes.

Summaries

  • Achieved operational efficiencies.
  • Confident training leader with demonstrated planning, organizational, and leadership skills in data analysis.
  • Achieved key performance metrics.
  • Effective at leading classes on a variety of subjects.
  • Cottage Training Supervisor with 13 years of successful project management and performance reporting experience.
  • With excellent organizational skills and a big-picture approach, I am a decisive leader and complex problem-solver.
  • Exceptionally effective at educating people of all skill levels.
  • Achieved a 10% budget increase.
  • Staff development, process and productivity improvements, performance management, and curriculum design are all areas where a training professional with extensive leadership experience in staff development, process and productivity improvements, performance management, and curriculum design can help.
  • Good communicator, planner, and conflict manager with a thorough understanding of each department's training requirements.

Accomplishments

  • Utilized mediation techniques to resolve conflict between 6 team members, leading to a 81% drop in negative feedback and grievances.
  • Piloted a conflict resolution program that reduced staff turnover by 60% by addressing underlying team dynamics early.
  • Implemented a modular training system that allowed for customized learning paths, resulting in 43% increase in training completion rates.
  • Led a cross-functional team to redesign the company’s internal learning management software, reducing system downtime by 58%.
  • Initiated partnership with external training vendor for improved leadership coaching, leading to a 84% increase in manager competency levels.
  • Revamped existing safety training programs, leading to a 72% decrease in reported incidents over 5 months.
  • Trained 17 assistant trainers to independently deliver sessions, successfully scaling up the training capacity of the organization by 60%.
  • Developed and facilitated conflict resolution workshops, reducing internal disputes by 38% and improving team cohesion.
  • Streamlined cottage training schedules, reducing downtime between sessions by 10 hours and significantly improving training efficiency.
  • Collaborated with senior management to launch a cottage operations improvement plan, reducing training module errors by 83%.

Affiliations

  • Rotary International
  • Association of Information Technology Professionals
  • Association for Behavior Analysis International (ABAI)
  • Toastmasters
  • Positive Behavioral Interventions and Supports (PBIS) Association
  • Association for Computing Machinery
  • International Council of Nurses
  • National Association of Special Education Teachers (NASET)
  • Family Focused Treatment Association (FFTA)
  • Community Anti-Drug Coalitions of America (CADCA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Leadership Development Professional (CLDP)
  • Organizational Culture Development Certification
  • Advanced Employee Onboarding Specialist Certification
  • Lean Six Sigma Green Belt
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Behavioral Health Technician Certification 2022
  • Certified Business Analysis Professional (CBAP)
  • Instructional Design Certification – Lakeside Partners

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