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Skills

Certified in medical billing codes CPA
Organization
Health data accuracy and quality control
Phlebotomy
EMR / EHR
Medical office administration
Appointment calendar organization
Professional telephone etiquette
Monitoring patient progress
Medical transcription

Work Experiences

Coordinated physician schedules.
Coordinated physician schedules and patient data between multiple satellite clinics, ensuring consistent quality of care across locations.
Addressed patient concerns.
Allowed patients to book appointments at their convenience.
Assisted 11 physicians.
Collaborated with patients and staff.
Communicated with referring physicians and specialists, ensuring proper documentation was received ahead of appointments and improving appointment accuracy.
Was in charge of orienting and training new employees on proper procedures and policies.
Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and improved.
Collaborated with patients and staff to set appropriate follow-up appointments, ensuring a 43% completion rate for necessary post-obstetric care.

Summaries

Addressed scheduling and insurance needs effectively.
Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
Strengths in stakeholder engagement and quality assurance backed up by Customer Service training.
Adept at maintaining compliance with method.
Compassionate OB Appointment Clerk.
Consistently reduced errors in appointment tracking by 26%.
Accurately scheduled appointments.
OB Appointment Clerk with 11 years of successful quality assurance and client relations experience.
Collaborative team player.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

Resolved patient complaints regarding appointment difficulties, improving overall patient satisfaction ratings by 55% at Phoenix.
Collaborated with adjacent clinics to ensure continuity of patient care and smoother scheduling hand-offs between providers.
Ensured up-to-date patient records and insurance information prior to OB visits, contributing to a 65% decrease in administrative processing delays.
Led scheduling audits, identifying and correcting gaps in patient appointment confirmations, improving attendance by 38%.
Collaborated with physicians and nursing teams to streamline scheduling systems, reducing patient wait times for specialized OB care by 39%.
Handled 15 daily patient appointments with efficiency, improving nurse-patient workflow and minimizing scheduling errors.
Increased new patient OB-GYN bookings by 81% through targeted outreach and proactive follow-up on missed calls.
Scheduled necessary pre-obstetrics screening tests for 14 patients weekly, optimizing clinic’s operational readiness.
Collaborated with team of 11 in the development of framework.
Reduced data entry errors by 31% by implementing a double-verification procedure for patient information.

Affiliations

Project Management Institute
The Association for Professionals in Infection Control and Epidemiology (APIC)
International Association of Administrative Professionals (IAAP)
Association for the Advancement of Medical Instrumentation (AAMI)
Rotary International
Patient-Centered Primary Care Collaborative (PCPCC)
American Marketing Association
National Certification for Healthcare Access Officers
Credentialed OB/GYN Healthcare Professional Network
Toastmasters

Certifications

Healthcare Leadership and Management Certification from Summit Group
Customer Service in Healthcare Certificate from Ironclad Systems
Patient Scheduling and Registration Certification from Cedar Works
Insurance and Reimbursement Procedures Certification from Beacon Labs
Medical Office Management Certification from program
Advanced Patient Communication Certificate from Ironclad Systems
Certified Public Accountant (CPA)
CompTIA Network+
Medical Billing and Coding Certification from Northwind
Health Information Technology (HIT) Certification from Cedar Works

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