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Skills

  • Medical transcription
  • Data entry
  • Patient Assessments
  • Appointment follow-up and rescheduling
  • Chronic disease management
  • First Aid/CPR
  • Medical office administration
  • Handling sensitive patient information
  • Team management
  • Data entry with QuickBooks

Work Experiences

  • Assisted 11 physicians.
  • Directly assisted 15 physicians in confirming patient procedure appointments over a three years, ensuring timely care delivery.
  • Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.
  • Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate.
  • Coordinated with ultrasound technicians and laboratory services on patient bookings, ensuring lab results and imaging were available prior to appointments.
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.
  • Balanced physician workload.
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions.
  • Directed patients to exam rooms, answered questions, and helped doctors prepare for exams.
  • Immediately informed OB Appointment Clerk of any unusual or urgent circumstances in the patients' condition or environment.

Summaries

  • Confident multitasker experienced in managing high-volume appointment scheduling while maintaining detailed records of 17 appointments per day, reducing errors by 69%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • To improve patient satisfaction and retention, be cheerful during each patient interaction.
  • Collaborative team player.
  • Achieved a 56% increase in appointment throughput.
  • Consistently reduced errors in appointment tracking by 26%.
  • Addressed scheduling and insurance needs effectively.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Compassionate OB Appointment Clerk with comprehensive experience providing phone and in-person support to 7 patients per week, addressing their scheduling and insurance needs effectively.
  • OB Appointment Clerk is a highly motivated and dedicated individual with a track record of superior performance at the individual, team, and organizational levels.

Accomplishments

  • Ensured up-to-date patient records and insurance information prior to OB visits, contributing to a 65% decrease in administrative processing delays.
  • Resolved 15 patient complaints weekly related to booking system malfunctions, facilitating faster appointment rebooking.
  • Documented and resolved category which led to process.
  • Maintained a check-in speed of less than 6 minutes by accurately processing insurance authorizations and verifications.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Scheduled necessary pre-obstetrics screening tests for 14 patients weekly, optimizing clinic’s operational readiness.
  • Maintained a 22% appointment confirmation rate through diligent follow-up and patient communications.
  • Resolved product issue through consumer testing.
  • Handled 15 daily patient appointments with efficiency, improving nurse-patient workflow and minimizing scheduling errors.
  • Educated 6 OB staff members in patient scheduling best practices, increasing team scheduling accuracy by 83%.

Affiliations

  • International Society for Quality of Life Research (ISOQOL)
  • American College Health Association (ACHA)
  • Customer Service Leadership in Healthcare Coalition
  • Women’s Health and Family Planning Association
  • Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN)
  • American Association of Medical Assistants (AAMA)
  • International Association of Administrative Professionals (IAAP)
  • American Marketing Association
  • National Association of Professional Women (NAPW)
  • Healthcare Information and Management Systems Society (HIMSS)

Certifications

  • Health Information Technology (HIT) Certification from Cedar Works
  • Certified Public Accountant
  • ServSafe
  • First Aid/CPR Certified
  • Patient Scheduling and Registration Certification from Cedar Works
  • Basic Life Support (BLS) for Healthcare Providers from standard
  • Insurance and Reimbursement Procedures Certification from Beacon Labs
  • CompTIA Security+
  • Certified Patient Account Technician (CPAT) from AAHAM
  • Medical Office Assistant Certification from framework

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