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Skills

  • Simple dressings
  • Handling sensitive patient information
  • Appointment calendar organization
  • Electronic Medical Records (EMR) entry
  • Supervision
  • Process improvement
  • Monitoring patient progress
  • HIPAA compliance
  • Collaborative teamwork with nursing staff
  • EMR / EHR

Work Experiences

  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
  • Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date.
  • Conducted patient satisfaction surveys.
  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.
  • Achieved 34% error reduction in appointment mismanagement.
  • Followed all necessary procedures to keep the patient's radiation exposure to a minimum.
  • Allowed patients to book appointments at their convenience.
  • Coordinated with ultrasound technicians and laboratory services on patient bookings, ensuring lab results and imaging were available prior to appointments.
  • Communicated with referring physicians and specialists, ensuring proper documentation was received ahead of appointments and improving appointment accuracy.
  • Collaborated with patients and staff.

Summaries

  • Committed to outstanding scheduling services.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Healthcare professional with over 2 years of experience in a fast-paced environment.
  • Collaborative team player and OB Appointment Clerk with a track record of ensuring accurate appointment documentation and timely patient onboarding, enhancing clinic efficiency by 50%.
  • Achieved a 47% reduction in appointment errors.
  • Provides a strong commitment to patient education, administrative excellence, and confidentiality.
  • Schedules appointments efficiently and keeps track of patient insurance information.
  • Japanese conversational abilities
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.

Accomplishments

  • Assisted in monitoring adherence to state compliance guidelines for healthcare scheduling and medical records.
  • Leveraged insights from scheduling analytics to recommend staffing adjustments, reducing overbooking by 85%.
  • Enhanced clinic’s utilization of self-service options, educating over 12 patients on how to book appointments digitally.
  • Introduced an online self-scheduling tool resulting in a 67% increase in patient appointment bookings within several months.
  • Led scheduling audits, identifying and correcting gaps in patient appointment confirmations, improving attendance by 38%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 11 in the development of framework.
  • Reduced data entry errors by 31% by implementing a double-verification procedure for patient information.
  • Resolved patient complaints regarding appointment difficulties, improving overall patient satisfaction ratings by 55% at Phoenix.
  • Educated 6 OB staff members in patient scheduling best practices, increasing team scheduling accuracy by 83%.

Affiliations

  • National Certification for Healthcare Access Officers
  • Health Care Administrators Association (HCAA)
  • Medical Group Management Association (MGMA)
  • Association for Computing Machinery
  • Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN)
  • Project Management Institute
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • National Association of Professional Women (NAPW)
  • International Council of Nurses

Certifications

  • Certified Revenue Cycle Specialist (CRCS) from AAHAM
  • First Aid/CPR Certified
  • CompTIA Security+
  • Salesforce
  • Obstetrics & Gynecology Coding Certificate from standard
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Time Management in Healthcare Settings Certificate from Meridian
  • Electronic Health Records Specialist Certification (CEHRS) from NHA
  • Certified Patient Account Technician (CPAT) from AAHAM

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