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Skills

  • Special needs travelers
  • RFI Scanners
  • Project organization
  • Conflict resolution
  • Customer service
  • First Aid/CPR
  • Client education on travel insurance
  • Team management
  • Operational improvement
  • Travel research

Work Experiences

  • Informed clients traveling to insecure countries or locations about security concerns and protocols.
  • Assisted in the creation of system procedures.
  • Achieved 53% conversion rate improvement.
  • SAP was delivered to customer locations by me.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 37% sales growth.
  • Explained security concerns and protocols to people traveling to high-risk areas such as quality assurance.
  • Set up automated office systems to improve client and data communications, as well as record keeping.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Maintained operational efficiencies by coordinating domestic and international customer travel accommodations, as well as managing airline, hotel, and rental car reservations.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • International Travel Agent with data analysis and team leadership abilities.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Strong technical skills and experience in project management.
  • Ability to recognize method issues and integrate procedure solutions to achieve metric.
  • Strategic thinker with expertise in workflow optimization.
  • Motivating leader who has built and managed program teams in the past.
  • International Travel Agent is a multi-talented International Travel Agent who is consistently rewarded for planning and operational improvements.
  • International Travel Agent with 6 years of successful risk assessment and budget management experience.
  • Performance-driven professional with a communicative and collaborative personality.

Accomplishments

  • Secured tiered partnerships with 10 hotel chains and airlines, enhancing exclusive discounts for agency clientele.
  • Facilitated destination workshops for clients, resulting in over 44% increase in bookings.
  • Effectively managed flight disruption scenarios, rebooking 3 clients within one year, maintaining 53% satisfaction rate.
  • Advised on travel insurance and safety protocols, resulting in 11% of customers opting for travel protection packages.
  • Delivered custom travel itineraries tailored to individual client preferences, leading to 28% increase in client retention.
  • Increased sales by 36% by promoting luxury travel packages using targeted social media campaigns.
  • Collaborated with visa service providers to expedite travel documentation, reducing application processing times by 4 days.
  • Implemented a new CRM system to efficiently track client preferences and travel history, increasing repeat bookings by 29%.
  • Reduced hotel booking costs by 58% through strategic negotiations with global accommodation vendors.
  • Handled VIP and high-profile client travel requests with an emphasis on privacy, leading to recurring business bookings from 18 executives.

Affiliations

  • Certification earned from the Tourism & Hospitality Educators Association
  • Society of Women Engineers
  • Attendee of the International Luxury Travel Market (ILTM) global conferences
  • Member of the Far Eastern International Travel Association (FEITA)
  • Member of the Women in Travel Empowerment Network (WITEN)
  • Member of the Association of British Travel Agents (ABTA)
  • Active participant in the Adventure Travel Trade Association (ATTA)
  • Freemason
  • I'm a member of the Global Business Travel Association (GBTA)
  • Certification from the International Travel & Tourism Academy (2019)

Certifications

  • Global Travel Professional (GTP) Certification from GBTA
  • IATA Travel and Tourism Qualification
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Certified Corporate Travel Executive (CCTE) from Global Business Travel Association (GBTA)
  • IATA Dangerous Goods Rating Certification
  • Certified Travel Counselor (CTC) by The Travel Institute
  • Apple Certified Associate (ACA)
  • Certified Sandals Specialist (CSS)
  • Galileo Travelport Certification

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