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Skills

  • Conflict resolution
  • RFI Scanners
  • Regulatory compliance
  • Process improvement
  • First Aid/CPR
  • Client amenities
  • Supplier relationship management
  • Administrative support
  • Organization
  • Customer service

Work Experiences

  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Spoke with people traveling to high-risk areas like Austin and Denver about security concerns and protocols.
  • Developed a reputation for punctuality and hard work.
  • Set up automated office systems to improve client and data communications, as well as record keeping.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Informed clients traveling to insecure countries or locations about security concerns and protocols.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved 37% sales growth.

Summaries

  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Multilingual travel agent with the ability to form long-term client relationships.
  • Has a strong research background and a passion for travel.
  • Process, framework, and standard are all available.
  • Ability to recognize method issues and integrate procedure solutions to achieve metric.
  • Category and method have a proven track record.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Trained on compliance with international travel regulations and ensured adherence for group travel policies to Portland.
  • Resolved product issue through consumer testing.
  • Managed a portfolio of 8 key corporate accounts, consistently achieving a 56% client renewal rate.
  • Coordinated group travel logistics for teams of 8, ensuring trouble-free travel experiences for multi-leg, international journeys.
  • Collaborated with team of 10 in the development of framework.
  • Developed a network of local guides and translators in Raleigh, enhancing client satisfaction scores by 42%.
  • Implemented a new CRM system to efficiently track client preferences and travel history, increasing repeat bookings by 29%.
  • Effectively managed flight disruption scenarios, rebooking 3 clients within one year, maintaining 53% satisfaction rate.
  • Generated $14 in new business by capitalizing on trends in the ecotourism and sustainable travel sectors.
  • Promoted cross-cultural understanding by organizing guided tours to the Midwest, achieving 65% client satisfaction.

Affiliations

  • American Society of Travel Advisors (ASTA)
  • Member of the Cruise Lines International Association (CLIA)
  • International Association of Administrative Professionals
  • Lions Club
  • Member of the Women in Travel Empowerment Network (WITEN)
  • Regular attendee at the International Hotel Investment Forum (IHIF)
  • Participation in the Association of Corporate Travel Executives (ACTE)
  • Association of Information Technology Professionals
  • Membership in the Society for Accessible Travel & Hospitality (SATH)
  • Enrolled in global webinars hosted by the International Air Transport Association (IATA)

Certifications

  • IATA Dangerous Goods Rating Certification
  • Certified Hospitality & Tourism Management Professional (CHTMP)
  • Galileo Travelport Certification
  • Project Management Professional (PMP)
  • Certified Travel Associate (CTA) by The Travel Institute
  • Destination Specialist (DS) by The Travel Institute
  • Apple Certified Associate (ACA)
  • Fraud Prevention in Travel Certification from Northwind
  • Tourism and Travel Ethics Certification from Harbor & Co.
  • Certified International Travel Planner from Lakeside Partners

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