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Skills

  • Budgeting
  • Data-driven decision making
  • Project organization
  • MS Office
  • Food plating and presentation
  • Conflict resolution in a hospitality setting
  • Communications
  • Kitchen equipment operation and maintenance
  • Organization
  • Inventory management and cost control

Work Experiences

  • Achieved 34% improvement in employee retention rate.
  • Addressed operational challenges.
  • Conducted pre-shift meetings.
  • Decreased overall waste by 57%.
  • Achieved positive feedback in post-visit surveys.
  • Conducted pre-shift meetings to outline goals for upcoming days, improving staff alignment and generating a 26% boost in customer service ratings.
  • Coordinated staff submission of daily closing procedures, reducing operational discrepancies by 18% and improving end-of-day reporting efficiency.
  • Coordinated with kitchen staff.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Achieved results during 2023 quarter.

Summaries

  • With customers and team members alike, be upbeat and positive.
  • Adept at resolving complicated customer complaints.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Accomplished in implementing Lean operational methods that reduced kitchen waste by 33% and saved $7 annually, contributing to the restaurant’s sustainable initiatives.
  • Costs were consistently reduced while profits were increased.
  • Multitasking expert with a methodical approach.
  • With ServiceNow training, I am knowledgeable about method management.
  • Accomplished Restaurant Team Leader known for delivering President's Club award-winning service and reducing table turnaround times by 19% through optimized staff coordination.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Improved delivery and take-out processes by integrating ServiceNow, decreasing fulfillment times by 60% and increasing customer satisfaction.
  • Achieved Six Sigma in employee food safety management and trained 17 new hires in adhering to protocols, lowering incident rates by 41%.
  • Revised prep and cook times in collaboration with kitchen staff, reducing food ticket time by 85% minutes and enhancing customer satisfaction.
  • Promoted the use of sustainable resources, reducing reliance on single-use items and saving restaurant $15 in disposable costs annually.
  • Implemented a daily revenue tracking process, identifying profit opportunities and increasing overall monthly revenue by $8.
  • Led a team of 17 front and back-of-house employees to achieve daily operational goals, improving service efficiency by 21%.
  • Resolved product issue through consumer testing.
  • Developed and implemented a shift optimization strategy, reducing labor costs by 66% and boosting employee productivity.
  • Managed a budget of $9 for restaurant operations, optimizing expenditure and increasing profit margins by 61%.
  • Analyzed sales data to adjust low-performing menu items and introduced targeted promotions, contributing to 42% growth in food and beverage sales.

Affiliations

  • Lions Club
  • Affiliation with Customer Success Association (CSA) in Hospitality-focused chapters
  • Certified Trainer in Employee Worked Meal Programs (EWMP)
  • Educational Affiliation with Restaurant Management Certificate Programs at standard
  • Professional Food Managers Association (PFMA)
  • Jaycees
  • Participation in American Culinary Federation (ACF) Workshops
  • International Council of Nurses
  • American Society of Safety Professionals
  • Society for Hospitality & Foodservice Management (SHFM)

Certifications

  • Certified Public Accountant
  • Allergens Awareness Certification - the Southeast
  • CompTIA Network+
  • Leadership and Development Course - metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Food Allergen Training and Certification - procedure
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Manager (CM) - National Restaurant Association
  • Food Handler Certification - Colorado

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