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Skills

  • Business Administration
  • Staff training and development
  • De-escalating workplace conflicts
  • Team management
  • OSHA compliance
  • Labor utilization maximization
  • Process optimization
  • Negotiation
  • Communications
  • Project organization

Work Experiences

  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across framework calendars and programs.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Identified method areas in need of improvement and implemented category program, resulting in a 14% increase in productivity.
  • Taught Third Shift Leads and Third Shift Leads effective customer service techniques, resulting in a 13% increase in client satisfaction.
  • Awarded Outstanding Service Award for consistently leading the highest-performing shift in 2021.
  • Oversaw a group of 12 initiative associates who dealt with the department's daily and complex requirements.
  • Avoided overtime.
  • Improved filing systems for confidential client records and reports increased operational efficiency.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Competent offerings, pricing, and market positioning, as well as demonstrated SAP expertise.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Third Shift Lead.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Professional who is both energetic and poised.
  • Develop strategic business partnerships and relationships.
  • Bringing 17 years of industry experience to Summit Group, and ready to take on a challenging, growth-oriented role.
  • Third Shift Lead is a multi-talented Third Shift Lead who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Contributed to a 17-hour shift reorganization project, increasing floor efficiency by 81% with zero reported incidents.
  • Adopted continuous improvement strategies on third shift, improving machine efficiency by 51% using real-time data monitoring.
  • Created a digital checklist for third-shift operators to aid in maintaining consistent safety standards and compliance metrics.
  • Improved employee engagement and retention by introducing third-shift incentive programs, decreasing turnover by 26%.
  • Introduced time-sensitive incident reporting, ensuring immediate resolution of operational issues and reducing downtime by 76%.
  • Reduced downtime by 52% by coordinating with maintenance teams for proactive third-shift equipment inspections.
  • Coordinated weekly safety training sessions for third-shift staff, contributing to an incident-free quarter in 2017.
  • Aligned staff schedules with fluctuating production demands, reducing idle time on the third shift by 70%.
  • Implemented cross-shift collaboration tools that reduced miscommunication errors by 75%.
  • Enforced safety and operational protocols during third shift to meet OSHA and Miscellaneous safety standards.

Affiliations

  • National Association of Safety Professionals (NASP) - Participated in safety protocols to prevent downtime due to equipment failures.
  • Certified in Preventative Maintenance Management - 2023-earned certification focusing on equipment failure mitigation strategies.
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Certified in Scheduling and Shift Management - Earned PMP in 2018 for advanced workforce scheduling techniques.
  • Occupational Safety and Health Administration (OSHA) - Completed safety program coursework, focusing on shift safety standards.
  • Attendee, Statewide Time Management Conference Raleigh, 2016 - Presented insights on scheduling solutions for third shift leaders.
  • National Association of Supervisors - Speaker on accountability and flexible scheduling in third shift scenarios, Columbus, 2024.
  • Project Management Institute
  • Certified Production and Inventory Management (CPIM) - Completed coursework on effective inventory tracking methods, 2015.

Certifications

  • Project Management Professional (PMP)
  • Certified Production and Inventory Management (CPIM) - APICS
  • Master Certificate in Operations Management - Cedar Works
  • CompTIA A+ Technician
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
  • Root Cause Analysis Specialist Certification - Vantage
  • Certified Industrial Supervisor (CIS) - Vantage
  • Salesforce
  • Certified Manufacturing Technologist (CMfgT) – SME
  • Cisco Certified Network Associate (CCNA)

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