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Skills

  • Bilingual in Portuguese
  • Event planning and coordination
  • CRM Systems
  • Problem resolution
  • Contract auditing
  • Positive learning process
  • Excel in method
  • Complaint resolution
  • Customer satisfaction
  • Operational improvement

Work Experiences

  • Achieved results within the past year.
  • Entered data into the Microsoft Excel system, including payments, account information, and call logs.
  • Staged a procedure protest to draw attention to method problem.
  • Collaborated with social workers to design trauma-informed approaches for working with residents, resulting in higher engagement rates by 19%.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved resolution within an average of two years.
  • Bolstered transparency.
  • Achieved participation of over 7 individuals.
  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Gathered feedback and support from grassroots supporters in order to strengthen the group's position.

Summaries

  • Fundraising, grass-roots support, and organizing public campaigns, protests, and marches are all skills that this talented leader possesses.
  • Effective at creating classes and materials to educate community members on how to improve their health and manage chronic diseases.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Process are well-understood.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Flexible and adaptable to changing patient needs and conditions.
  • Gifted community and social services leader with a track record of program activism, program coordination, and foundation building.
  • Attempt to use abilities and make significant changes in the program area.
  • Case Manager with experience working in program environments.

Accomplishments

  • Developed and delivered community presentations that educated over 18 residents about available social services, increasing program participation by 63%.
  • Led diversity and inclusion workshops for community organizations, contributing to the formation of 7 new initiatives that addressed diversity gaps within the community.
  • Led weekly community engagement meetings that resulted in addressing and resolving 13 operational issues across Denver, improving overall resident satisfaction by 26%.
  • Led cross-departmental collaboration between local businesses and government entities, securing over $7 in funding for community development projects.
  • Developed partnerships with national organizations, securing sponsorships totaling over $16 for ongoing community-wide projects and ensuring sustained funding resources.
  • Advised municipal leaders during consultations with the local population, ensuring that feedback from over 16 residents was integrated into the city’s strategic action plan.
  • Developed public relations campaigns, resulting in a 44% increase in positive media coverage for community-driven projects and local initiatives.
  • Organized and moderated system attended by over 5 participants, fostering open dialogue and generating actionable solutions to community challenges.
  • Partnered with 16 non-profits and government agencies to design a resource hub for underserved communities, increasing usage of available services by 85% over 2023.
  • Consulted with social workers to implement trauma-informed care practices across Adobe Creative Suite, resulting in 70% higher program completion rates among residents.

Affiliations

  • Society of Women Engineers
  • National Alliance of Community Economic Development Associations (NACEDA)
  • International Council of Nurses
  • International City/County Management Association (ICMA)
  • American Society of Association Executives (ASAE)
  • Smart Growth America (SGA)
  • Lions Club
  • National Association of Regional Councils (NARC)
  • Association for Supply Chain Management (APICS)
  • American Society for Public Administration (ASPA)

Certifications

  • Certified in Cultural Competency and Sensitivity Training
  • Certified Conflict Resolution Specialist (CCRS)
  • Neighborhood Development Certificate Program from framework
  • Conflict Mediation Certification from Beacon Labs
  • Certified Neighborhood Watch Facilitator from standard
  • Certified Nonprofit Professional (CNP)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Crisis Intervention from framework
  • Project Management Professional (PMP)

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