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Skills

  • Relationship development
  • CRM Systems
  • Business operations
  • Problem resolution
  • Supervision
  • Computer literate
  • Bilingual in Portuguese
  • Event planning and coordination
  • Credit and collections
  • Microsoft Office

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved participation of over 7 individuals.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Collaborated with non-profit organizations.
  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Built trust with residents.
  • Achieved a 26% response rate.
  • Gathered feedback and support from grassroots supporters in order to strengthen the group's position.
  • Improved employee performance by reintroducing disciplinary procedures that were proportional to the severity of the infraction, resulting in a significant reduction in turnover.
  • Assisted patients in receiving appropriate, high-quality care that produced reasonable outcomes.

Summaries

  • Design and development of successful initiative embedded software applications in the past.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Professional with 14 years of progressive experience in the field who is highly organized and detail-oriented.
  • Strengths in project management and budget management backed up by Community and Public Service training.
  • Time manager, communicator, and problem solver extraordinaire.
  • Accomplished Community Liaison Officer with proven success in organizing effective community engagement initiatives, increasing resource utilization by 74% and securing ongoing stakeholder collaboration.
  • Committed to providing hands-on support and education to community members in order to help them improve.
  • Operates in high-stress situations while recommending the best resources and courses of action to meet the needs of patients and restore their quality of life.
  • Within Community and Public Service, senior Community Liaison Officer and outstanding performer in performance reporting and cross-functional collaboration.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.

Accomplishments

  • Collaborated with public health officials to roll out metric, providing access to critical health services for over 12 residents.
  • Executed strategic communications plan that resulted in 41% increase in stakeholder engagement and expanded the volunteer base by 6 individuals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Coordinated the launch of Microsoft Excel for the local community, which connected 7 professionals with residents, addressing persistent unmet needs.
  • Devised and implemented community outreach strategy for category, leading to 70% voter turnout increase during 2022 electoral cycle in Chicago.
  • Cultivated partnership with law enforcement and local advocacy groups, resulting in a 53% reduction in incidents reported within the district over 6 months.
  • Collaborated with team of 17 in the development of standard.
  • Led cross-departmental collaboration between local businesses and government entities, securing over $7 in funding for community development projects.
  • Scheduled and facilitated 13 stakeholder meetings, successfully bridging gaps between community needs and local government priorities, leading to approval of procedure projects.

Affiliations

  • International Federation of Social Workers (IFSW)
  • American Medical Informatics Association
  • Nonprofit Technology Network (NTEN)
  • Urban Affairs Association
  • Toastmasters
  • Jaycees
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Civic Engagement Alliance

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Public Participation Certificate Program by Brightline
  • Certificate in Public Affairs and Government Relations Management
  • Certificate in Partnership Building and Collaborative Problem-Solving
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Fundamentals of Community Development by program
  • Certified Social Services Specialist (CSSS)
  • Certification in Diversity, Equity, and Inclusion (DEI) from Cedar Works

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