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Skills

  • Purchasing
  • Revenue generation
  • DOT compliance
  • Trip planning
  • Supervision
  • Project management
  • Communications
  • Excellent sense of direction
  • GPS and route planning
  • Team management

Work Experiences

  • Ensured that products were delivered on time in order to provide exceptional customer service.
  • Looked for industry trends on social media and through online sources.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting the bus to ensure passenger safety.
  • Answered 17 calls per the past year to help customers with their questions and concerns.
  • Accurately kept logs of all route changes, absences, and incidents, providing a clear communication channel with school officials and parents.
  • Was able to achieve a 2% on-time delivery rate.
  • Followed pre-determined routes and completed timely drop-offs and pick-ups to meet route requirements.
  • Was in charge of cross-departmental initiatives to develop and implement cost-cutting programs.
  • Coordinated quarterly business reviews along with senior management.
  • Separated the cargo received by account number and destination.

Summaries

  • Exceptional organizational skills and attention to detail are required.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Transportation.
  • Customer-focused Sales Representative with 4 years of experience solving problems for clients.
  • Interpersonal and negotiation skills are exceptional in this trained facilitator.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Self-motivated and open to working a variety of shifts.
  • Develops and implements cost-cutting and revenue-boosting process controls and quality-improvement initiatives effectively.

Accomplishments

  • Integrated
  • Recorded
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Represented
  • Assisted in route rerouting efforts to accommodate new school district lines, helping reduce average commute times by 21%.
  • Consulted
  • Researched
  • Collaborated with school administration and parents to ensure accommodations in compliance with IDEA and ADA regulations, improving overall satisfaction by 72% points.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.

Affiliations

  • Participant, School District Taskforce for Inclusive Transportation Solutions 2021
  • Project Management Institute
  • Certified Transportation Specialist for Children’s Medical Services HubSpot
  • Lions Club
  • Completion of Autism Spectrum Specialized Training Program 2022
  • American School Bus Council (ASBC)
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Collaborated on Therapeutic Transportation Programs for Special Needs Students 67% Attendance Improvement
  • National Association of Social Workers

Certifications

  • Salesforce
  • Google Certified Professional Cloud Architect
  • Certified Protection Officer (CPO)
  • Wheelchair Securement Certification
  • Bus Escort Specialist Certification (National Training Center)
  • Nonviolent Crisis Intervention (CPI) Certification
  • Passenger Assistance Training (United States Department of Transportation – DOT)
  • Child Abuse and Neglect Reporting Certification (Mandated Reporter)
  • Transportation Security Administration Hazardous Driver Endorsement
  • Cisco Certified Network Associate (CCNA)

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