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Skills

  • First Aid/CPR
  • System development and administration
  • Client relationship management
  • Project organization
  • Data Management
  • Cloud platform security compliance
  • Team management
  • Agile methodology champion
  • Data Migration Strategy
  • Cross-functional team leadership

Work Experiences

  • Implemented Tableau for version control over a initiative network.
  • Created code enhancements and fixes to be included in future code releases and patches.
  • Helped plan software and system testing efforts for procedure and program.
  • Assessed project requirements and specifications before creating software applications that exceeded client expectations.
  • Tweaked software settings to improve performance and add new features.
  • Used the category language to implement a process management system.
  • Achieved 5 successful product iterations.
  • Accelerated deliverables for method.
  • Acted as an escalation point for critical post-deployment incidents, mitigating issues for 12 users globally and advancing SLA efficiency.
  • Was in charge of 7 significant new enhancements to existing software systems.

Summaries

  • Achieved consistent success.
  • Portuguese and Japanese are two programming languages in which I am an expert.
  • Experienced Software Development leader with a track record of developing and updating initiative systems.
  • True team player with adaptability and accuracy as strengths.
  • From design to implementation to integration, I've worked on a variety of projects.
  • PMP certified
  • Achieved zero downtime.
  • Achieved a 81% improvement in decision-making processes.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Quality assurance and data analysis experience, as well as quality assurance and process improvement skills.

Accomplishments

  • Overhauled Lakeside Partners order management systems, reducing rework by 35% and improving order accuracy by 30%.
  • Championed the implementation of Agile methodologies for system upgrades, improving time-to-market by 42%.
  • Championed the implementation of Business Intelligence (BI) tools that enabled data-driven decision-making, leading to a 31% boost in revenue visibility.
  • Collaborated with stakeholders from 15 regions to develop a scalable solution that improved data consistency across 14 global offices.
  • Reduced Summit Group's cloud infrastructure costs by 80% by optimizing resource allocation and renegotiating vendor contracts with method.
  • Coached an international team of 15 members to successfully deliver Asana solutions across 18 time zones, improving project outcomes by 54%.
  • Managed the full project lifecycle from requirements gathering through implementation, resulting in a 77% reduction in system defects post-go-live.
  • Designed a global data access model compliant with GDPR for 13 offices, reducing security risks and improving audit efficiency by 59%.
  • Improved client satisfaction by 31% through the optimization of technology rollout and post-go-live support strategies.
  • Facilitated the adoption of new Power BI framework, leading to a 61% improvement in software delivery speed and increased cross-team collaboration.

Affiliations

  • Member of Business Process Management Institute (BMPI) 2022-Present
  • Certified in ITIL Foundation 2016 by Axelos
  • Microsoft Dynamics 365 User Group Member 2023
  • Association for Computing Machinery
  • Technology Advisor at Institute for Internal Controls (IIC) 2024
  • American Marketing Association
  • Member of Cloud Security Alliance (CSA) 2021-Present
  • Charter member of the Business Process Improvement Professionals (BPIP) 2019
  • Association of Information Technology Professionals
  • Member of Agile Alliance 2024-Present

Certifications

  • SAP Certified Application Associate - SAP S/4HANA Cloud
  • Lean Six Sigma Green Belt Certification from Vantage
  • Project Management Professional (PMP)
  • Six Sigma Black Belt Certification from Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • PRINCE2 Foundation Certification in Project Management
  • Certified Public Accountant (CPA)
  • Certified in Risk and Information Systems Control (CRISC) from ISACA
  • ServSafe
  • Certified Business Analysis Professional (CBAP) from IIBA

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