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Skills

  • First Aid/CPR
  • Government services navigation
  • Proactive issue resolution in high-stakes cases
  • Cross-functional team collaboration
  • Project organization
  • Organization
  • Engagement in community-based coalitions
  • Partnerships with nonprofits and local agencies
  • Legislative tracking and analysis
  • Advocacy for disability claims resolution

Work Experiences

  • Assisted with emergency laws related to eviction.
  • Addressed voter concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted constituents with employment issues.
  • Achieved a 50% success rate in resolving complaints.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Addressed over 2 eviction-related cases, successfully negotiating extended leases or rental assistance for 67% of constituents.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported QuickBooks to two years customer locations.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.

Summaries

  • Assisted with veterans’ benefits.
  • Costs were consistently reduced while profits were increased.
  • Built strong relationships across government and nonprofit sectors.
  • Award-winning Constituent Advocate with 15 years of experience, specializing in access to government benefits, including successfully advocating for VA benefits for 48% of veteran cases.
  • Collaborated with congressional offices.
  • Accomplished Constituent Advocate skilled in navigating local and federal policies, reducing the case backlog by 56% in 18 months and ensuring timely access to critical services for constituents.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved a 21% success rate in resolving housing issues.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.

Accomplishments

  • Researched and interpreted local government policies to advise constituents on legislative concerns, improving outreach effectiveness by 29%.
  • Led team in designing new constituent engagement strategies, resulting in faster resolution of 9% of cases.
  • Spearheaded a campaign to increase voter registration in underrepresented communities, leading to a 33% increase in participation.
  • Worked closely with the legal team to handle disability claim disputes, securing over 76% success in claim approvals.
  • Collaborated with local organizations to advocate for funding allocations to improve public services, resulting in 3% increase in grant funds.
  • Documented and resolved framework which led to process.
  • Monitored and analyzed legislative developments affecting constituents, providing timely updates and advocacy strategies to senior staff.
  • Collaborated with team of 13 in the development of initiative.
  • Led cross-departmental initiative that reduced response time to urgent constituent issues by 79%.
  • Analyzed multi-year data trends to provide predictive advocacy recommendations, improving strategic responsiveness to constituent concerns by 20%.

Affiliations

  • National Association of Latino Elected and Appointed Officials (NALEO)
  • National Low Income Housing Coalition (NLIHC)
  • Society for Human Resource Management (SHRM) – Advocacy Group
  • Council for Advancement and Support of Education (CASE)
  • Urban League Young Professionals
  • American Public Human Services Association (APHSA)
  • American Society for Public Administration (ASPA)
  • Points of Light Foundation – Civic Engagement Programs
  • International Council of Nurses
  • American Immigration Lawyers Association (AILA)

Certifications

  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Service Member in Government Relations (CSMGR) by Meridian
  • Certified Legislative All-Council Specialist by Vantage
  • ServSafe
  • Certificate in Nonprofit Leadership and Advocacy from initiative
  • Certified Housing Counselor by process
  • Certificate in Governmental Affairs and Civic Engagement by Ironclad Systems
  • Certified Advocate in Public Policy by Lakeside Partners
  • Project Management Professional (PMP)

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